Verizon · Verizon Terms of Service

CPNI Network Data Disclosure

High severity
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What it is

Federal law requires Verizon to protect detailed information about your phone calls — like who you call and when — and Verizon must get your permission before using this data for most marketing purposes.

Consumer impact (what this means for users)

Verizon holds detailed records of your call patterns, data usage, and communication behaviors as CPNI, and using this data for marketing requires your opt-in consent under FCC rules — any unauthorized use of CPNI is a federal regulatory violation that you can report to the FCC.

Cross-platform context

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Why it matters (compliance & risk perspective)

CPNI data is among the most sensitive personal data Verizon holds — it reveals your communication patterns, relationships, and behaviors — and federal law provides specific protections that Verizon must honor.

View original clause language
As a telecommunications carrier, Verizon is required by federal law to protect the confidentiality of customer proprietary network information (CPNI). CPNI includes information about how you use your telephone services, such as the numbers you call, when you call, and the types of services you use.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: CPNI is governed by 47 U.S.C. §222 and FCC implementing regulations at 47 C.F.R. §64.2001–64.2011. Carriers must obtain opt-in consent for use of CPNI for marketing services not already subscribed by the customer. The FCC's Enforcement Bureau holds primary enforcement authority with fines up to $100,000 per violation per day (47 U.S.C. §503(b)). CPNI intersects with CCPA for California residents where network data may constitute 'sensitive personal information' under CPRA §1798.121.

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Applicable agencies

  • FTC
    The FTC shares jurisdiction over telecommunications data practices not exclusively regulated by the FCC and can act under Section 5 for deceptive CPNI disclosures.
    File a complaint →
  • State AG
    State attorneys general in California and other states can enforce state privacy laws where CPNI-equivalent network data is treated as sensitive personal information.
    File a complaint →

Provision details

Document information
Document
Verizon Terms of Service
Entity
Verizon
Document last updated
April 29, 2026
Tracking information
First tracked
April 28, 2026
Last verified
April 28, 2026
Record ID
CA-P-003764
Document ID
CA-D-00337
Evidence Provenance
Source URL
Wayback Machine
SHA-256
8647dcb045670d1600655c9366ac6a9e376d1c407b2cf5292a12867c2f298377
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Verizon | Document: Verizon Terms of Service | Record: CA-P-003764
Captured: 2026-04-28 05:54:36 UTC | SHA-256: 8647dcb045670d16…
URL: https://conductatlas.com/platform/verizon/verizon-terms-of-service/cpni-network-data-disclosure/
Accessed: May 2, 2026
Classification
Severity
High
Categories

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