This analysis describes what Verizon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause restricts the categories of damages recoverable in disputes against Verizon by contractual definition, limiting exposure to direct damages only and excluding broader damage categories even when Verizon's conduct created foreseeable risk.
Removal increases Verizon's potential financial exposure by eliminating contractual caps on damages customers can claim.
View full change record →Under this clause, users' ability to recover damages for service failures is limited to direct damages; claims for consequential harm, lost profits, business interruption, or punitive damages are excluded from recovery regardless of the circumstances that caused the service issue.
How other platforms handle this
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You will remain responsible for any amounts you fail to pay in connection with your subscription, including collection costs, bank overdraft fees, collection agency fees, reasonable attorneys' fees, and arbitration or court costs.
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"To the maximum extent permitted by law, Verizon shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, even if Verizon has been advised of the possibility of such damages.— Excerpt from Verizon's Verizon Terms of Service
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This clause restricts the categories of damages recoverable in disputes against Verizon by contractual definition, limiting exposure to direct damages only and excluding broader damage categories even when Verizon's conduct created foreseeable risk.
Under this clause, users' ability to recover damages for service failures is limited to direct damages; claims for consequential harm, lost profits, business interruption, or punitive damages are excluded from recovery regardless of the circumstances that caused the service issue.
ConductAtlas has identified this type of provision across 266 platforms. See the full comparison.
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