Verizon states that it uses CPNI, which includes call records, location, and technical network usage information, to provide telecommunications services and to inform customers about other Verizon service offerings. Federal law governs CPNI use, and Verizon discloses this framework as part of its privacy policy.
This analysis describes what Verizon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision identifies the federal CPNI regulatory framework applicable to Verizon as a telecommunications carrier and establishes the stated basis for using network data in service delivery and marketing contexts. The intersection of CPNI obligations with the Custom Experience advertising programs described elsewhere in the policy is a material compliance consideration.
The updated policy removes four instances of opt-out guidance that previously directed Verizon Community users to a 'Your Privacy Choices' page. This removal eliminates a disclosed method for managing privacy preferences within that service. Verizon Community users will no longer have this specific instruction in the published policy to locate opt-out controls.
View change record →The updated policy expands the stated uses of your information. Verizon now explicitly reserves the right to use data to determine your eligibility for employment-related discounts, Verizon Dollars rewards, and service discounts; to assess your creditworthiness and payment risk; and to contact you with marketing offers from partners. The policy previously stated these uses more narrowly or did not list them as discrete purposes. You can review Verizon's privacy choices pages to manage some data uses, including opt-out mechanisms for prescreening and industry-wide credit opt-out options.
View change record →Current version removes explicit mention of marketing as a use case, adds emphasis on federal law governance, and reframes CPNI use as providing information about services rather than marketing additional services.
View full change record →This provision discloses that federal CPNI regulations apply to certain network-derived data Verizon holds, including call records, location, and technical usage information, and that Verizon uses this data both for service delivery and to offer customers information about other Verizon services. Customers have the right to restrict use of CPNI for marketing purposes.
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"Federal law governs how we use certain information that we obtain in providing our telecommunications services. This information, referred to as Customer Proprietary Network Information or CPNI, includes information related to the quantity, technical configuration, type, destination, location, and amount of use of telecommunications services. We use this information to provide you with telecommunications services and to provide you with information about other services we offer.Excerpt from Verizon's Privacy Policy
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Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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This provision identifies the federal CPNI regulatory framework applicable to Verizon as a telecommunications carrier and establishes the stated basis for using network data in service delivery and marketing contexts. The intersection of CPNI obligations with the Custom Experience advertising programs described elsewhere in the policy is a material compliance consideration.
This provision discloses that federal CPNI regulations apply to certain network-derived data Verizon holds, including call records, location, and technical usage information, and that Verizon uses this data both for service delivery and to offer customers information about other Verizon services. Customers have the right to restrict use of CPNI for marketing purposes.
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