This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The absolute restriction on use or disclosure of sensitive personal information, subject only to two defined exceptions, limits Ticketmaster's ability to monetize or share that data for other purposes.
The updated policy establishes that Ticketmaster may collect biometric information in limited circumstances where necessary for service delivery or required by law, with additional safeguards and advance notice. The policy now discloses that event photography and video may be captured and used in marketing materials, with a stated right to object where Ticketmaster controls the filming. Communications may now occur through messaging services in addition to existing channels. These disclosures inform you of practices Ticketmaster may engage in, but operational impact depends on whether and how these practices are implemented in your jurisdiction or event context.
View change record →A user's sensitive personal information will not be used or disclosed by Ticketmaster for any purpose other than fulfilling the user's requested goods and services or purposes expressly permitted by law.
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"We will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.Excerpt from Ticketmaster's Privacy Policy
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The absolute restriction on use or disclosure of sensitive personal information, subject only to two defined exceptions, limits Ticketmaster's ability to monetize or share that data for other purposes.
A user's sensitive personal information will not be used or disclosed by Ticketmaster for any purpose other than fulfilling the user's requested goods and services or purposes expressly permitted by law.
ConductAtlas has identified this type of provision across 278 platforms. See the full comparison.
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