If you purchase accessible tickets or request accessibility accommodations, Ticketmaster collects health and disability-related information about you, which is treated as sensitive personal data requiring explicit consent in most jurisdictions.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Health and disability information is among the most sensitive categories of personal data under GDPR and similar laws; its collection, storage, and potential sharing with event venues creates heightened privacy risk and legal obligations for Ticketmaster that differ from standard ticketing data.
Interpretive note: The adequacy of consent mechanisms for health data collection varies by jurisdiction and the specific implementation of the consent capture process, which is not described in detail in the policy.
The updated policy establishes that Ticketmaster may collect biometric information in limited circumstances where necessary for service delivery or required by law, with additional safeguards and advance notice. The policy now discloses that event photography and video may be captured and used in marketing materials, with a stated right to object where Ticketmaster controls the filming. Communications may now occur through messaging services in addition to existing channels. These disclosures inform you of practices Ticketmaster may engage in, but operational impact depends on whether and how these practices are implemented in your jurisdiction or event context.
View change record →Severity downgraded from high to medium and provision now includes explicit reference to consent requirement and validation procedures.
View full change record →Purchasing an accessible ticket or requesting a companion voucher causes Ticketmaster to collect and store details about your health or disability needs, which constitutes sensitive personal data and may be shared with venues or third-party event organizers depending on the market.
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to request that your data be transferred to a third party (data portability)
Your organization may allow you to access and export your data in order to back it up or transfer it to a service outside of Google.
To stop us collecting your location information, you can update your device settings, stop using the Service, or uninstall our mobile apps.
"If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements. When you purchase accessible tickets, or request a companion voucher, we record this request. Depending on your market, we may be required to validate your accessibility needs. To process your health information to meet your accessibility requirements, where specifically required, and explicit consent is provided.Excerpt from Ticketmaster's Privacy Policy
REGULATORY LANDSCAPE: This provision directly engages GDPR Article 9, which prohibits processing of special category data including health data except under specific conditions including explicit consent.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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Health and disability information is among the most sensitive categories of personal data under GDPR and similar laws; its collection, storage, and potential sharing with event venues creates heightened privacy risk and legal obligations for Ticketmaster that differ from standard ticketing data.
Purchasing an accessible ticket or requesting a companion voucher causes Ticketmaster to collect and store details about your health or disability needs, which constitutes sensitive personal data and may be shared with venues or third-party event organizers depending on the market.
ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.
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