Ledger collects personal information including your name, email address, postal address, purchase history, device usage data, and technical diagnostics when you buy products or use Ledger Live.
This analysis describes what Ledger's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
For cryptocurrency hardware wallet users, the combination of identity data and purchase records effectively signals asset ownership, creating a risk profile that goes beyond typical retail data collection.
Interpretive note: The full text of Ledger's data collection disclosures was not fully rendered in the provided document due to truncation; the analysis is based on available document text and the policy's stated purpose.
The updated policy removes explicit language stating that Ledger Recover and Ledger Multisig services are excluded from this privacy policy. Previously, users were directed to separate privacy polici…
Ledger removed language explicitly stating that this privacy policy does not cover Ledger Recover and Ledger Multisig services, and eliminated references to dedicated privacy policies for those servi…
Your name, home address, and purchase history are stored together in Ledger's systems, and this combination has previously been exposed in a major 2020 data breach that enabled targeted phishing and fraud against customers.
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We collect information you provide directly to us, such as when you create an account, contact us for support, sign up for marketing emails, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, company name, job tit...
We collect information you provide directly to us, such as when you create an account, use our Services, make a purchase, or contact us for support. The types of information we may collect include your name, email address, password, phone number, credit card and other payment information, and any ot...
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"At Ledger, earning and maintaining our users' trust is a top priority. That's why we are deeply committed not only to protecting your privacy and securing your personal data, but also to being fully transparent about how we handle it.— Excerpt from Ledger's Ledger Privacy Policy
REGULATORY LANDSCAPE: The scope of personal data collected engages GDPR Articles 5 and 13 (data minimization and transparency obligations), with the CNIL as lead supervisory authority. For US customers, FTC Act Section 5 unfair or deceptive practices standards apply, and CCPA imposes disclosure and rights obligations for California residents. GOVERNANCE EXPOSURE: Medium. The data collected is broadly consistent with e-commerce industry norms, but the specific context of cryptocurrency hardware wallet purchases elevates the sensitivity classification. Linking identity data to wallet purchase records creates an implicit dataset of likely crypto asset holders, which may attract regulatory or law enforcement interest beyond standard retail data scenarios. JURISDICTION FLAGS: EU/EEA users are protected by GDPR's data minimization and purpose limitation principles, which may constrain secondary uses of collected data. California residents have CCPA rights to know and delete. UK users fall under UK GDPR. The elevated sensitivity of crypto-ownership-correlated data warrants heightened attention in any jurisdiction with financial data protection frameworks. CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should assess whether downstream data processors (logistics partners, analytics providers) have data processing agreements that reflect the elevated sensitivity of this dataset. Vendor contracts should specify data retention limits and prohibit secondary use of customer data for purposes not authorized by Ledger's privacy policy. COMPLIANCE CONSIDERATIONS: Compliance teams should verify that the purposes stated for each data category are sufficiently specific to satisfy GDPR's transparency requirements, and that data retention schedules are documented and enforced. Given the 2020 breach history, a data mapping exercise to confirm current data minimization practices is advisable.
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For cryptocurrency hardware wallet users, the combination of identity data and purchase records effectively signals asset ownership, creating a risk profile that goes beyond typical retail data collection.
Your name, home address, and purchase history are stored together in Ledger's systems, and this combination has previously been exposed in a major 2020 data breach that enabled targeted phishing and fraud against customers.
ConductAtlas has identified this type of provision across 10 platforms. See the full comparison.
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