This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated policy now explicitly authorizes Ticketmaster to collect biometric information in limited circumstances where necessary to provide services or required by law, with additional safeguards stated to apply. The policy also discloses that event photography and video recordings may be captured and used in marketing materials on websites, social media, and promotional channels. You can object to the use of your image by contacting Ticketmaster, and they state they will take reasonable steps to respect your request.
View change record →How other platforms handle this
We retain your account information for as long as your account is active and up to 15 days thereafter.
We may continue to retain some information even after you delete your account if we are required to do so in order to comply with applicable laws.
After you submit a request to delete your account, we initiate a deletion process to safely and completely remove your data from our servers or retain it only in anonymized form.
"Your information will be deleted if you either (1) request deletion of your account, in which case your account and associated information will be deleted within a maximum of 90 days depending on the timeframes required by your local lawsExcerpt from Ticketmaster's Privacy Policy
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The clause states: “Your information will be deleted if you either (1) request deletion of your account, in which case your account and associated information will be deleted within a maximum of 90 days depending on the timeframes required by your local laws”
ConductAtlas has identified this type of provision across 267 platforms. See the full comparison.
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