This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated policy now explicitly authorizes Ticketmaster to collect biometric information in limited circumstances where necessary to provide services or required by law, with additional safeguards stated to apply. The policy also discloses that event photography and video recordings may be captured and used in marketing materials on websites, social media, and promotional channels. You can object to the use of your image by contacting Ticketmaster, and they state they will take reasonable steps to respect your request.
View change record →How other platforms handle this
We use industry standard technical and organizational measures to secure the information we store.
We will take appropriate technical and organizational measures to help protect and secure your Data...including: (i) using encryption techniques; (ii) establishing specialized systems and procedures...and (iii) forming a specialized department in charge of information security.
Scale employs appropriate and reasonable physical, technological, and administrative security measures.
"LOOKING AFTER YOUR INFORMATION We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.Excerpt from Ticketmaster's Privacy Policy
Get the weekly coverage letter
Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
The clause states: “LOOKING AFTER YOUR INFORMATION We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.”
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.