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This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated policy establishes that Ticketmaster may collect biometric information in limited circumstances where necessary for service delivery or required by law, with additional safeguards and advance notice. The policy now discloses that event photography and video may be captured and used in marketing materials, with a stated right to object where Ticketmaster controls the filming. Communications may now occur through messaging services in addition to existing channels. These disclosures inform you of practices Ticketmaster may engage in, but operational impact depends on whether and how these practices are implemented in your jurisdiction or event context.
View change record →How other platforms handle this
We may also collect and use personal information with your consent...You can revoke your consent at any time (mostly through our services directly), though note that you might not be able to use any service or feature...
The right to object to the processing of your Personal Data, as allowed by applicable law
the right to object to processing of your personal data, including profiling conducted on grounds of public or legitimate interest.
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"Where we are responsible for such filming or photography, you have the right to object to the use of your image. If you would prefer not to be included, please contact us and we will take reasonable steps...Excerpt from Ticketmaster's Privacy Policy
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.
The clause states: “Where we are responsible for such filming or photography, you have the right to object to the use of your image. If you would prefer not to be included, please contact us and we will take reasonable steps...”
ConductAtlas has identified this type of provision across 294 platforms. See the full comparison.
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