This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated policy establishes that Ticketmaster may collect biometric information in limited circumstances where necessary for service delivery or required by law, with additional safeguards and advance notice. The policy now discloses that event photography and video may be captured and used in marketing materials, with a stated right to object where Ticketmaster controls the filming. Communications may now occur through messaging services in addition to existing channels. These disclosures inform you of practices Ticketmaster may engage in, but operational impact depends on whether and how these practices are implemented in your jurisdiction or event context.
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"We use your information when you transact with us...so we can: process your order; send you customer service emails including booking confirmations and event reminders; take payment; and provide you with customer support.Excerpt from Ticketmaster's Privacy Policy
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The clause states: “We use your information when you transact with us...so we can: process your order; send you customer service emails including booking confirmations and event reminders; take payment; and provide you with customer support.”
ConductAtlas has identified this type of provision across 278 platforms. See the full comparison.
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