“we may collect and use sensitive personal information, including biometric information, where it is necessary to provide you with the services you request or where we are required or permitted to do so by law.”
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes a legal basis for collecting biometric and other sensitive data in two distinct circumstances, including where law merely permits—not mandates—such collection.
The updated policy now explicitly authorizes Ticketmaster to collect biometric information in limited circumstances where necessary to provide services or required by law, with additional safeguards stated to apply. The policy also discloses that event photography and video recordings may be captured and used in marketing materials on websites, social media, and promotional channels. You can object to the use of your image by contacting Ticketmaster, and they state they will take reasonable steps to respect your request.
View change record →A user may have sensitive personal information, including biometric data, collected and used by Ticketmaster when that user requests certain services or when Ticketmaster is legally required or permitted to do so.
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"we may collect and use sensitive personal information, including biometric information, where it is necessary to provide you with the services you request or where we are required or permitted to do so by law.Excerpt from Ticketmaster's Privacy Policy
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This clause establishes a legal basis for collecting biometric and other sensitive data in two distinct circumstances, including where law merely permits—not mandates—such collection.
A user may have sensitive personal information, including biometric data, collected and used by Ticketmaster when that user requests certain services or when Ticketmaster is legally required or permitted to do so.
ConductAtlas has identified this type of provision across 285 platforms. See the full comparison.
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