This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated policy now explicitly authorizes Ticketmaster to collect biometric information in limited circumstances where necessary to provide services or required by law, with additional safeguards stated to apply. The policy also discloses that event photography and video recordings may be captured and used in marketing materials on websites, social media, and promotional channels. You can object to the use of your image by contacting Ticketmaster, and they state they will take reasonable steps to respect your request.
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If you use an authorized agent to submit a request, we will not act on that request unless we are able to authenticate, with commercially reasonable efforts, both your identity and the authorized agent's authority to act on your behalf.
"To stop receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.Excerpt from Ticketmaster's Privacy Policy
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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The clause states: “To stop receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.”
ConductAtlas has identified this type of provision across 276 platforms. See the full comparison.
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