If Synthesia causes you financial harm, the most you can claim is what you paid them in the last 12 months, and you cannot claim for lost profits, lost data, or other indirect losses.
Business customers' ability to recover damages from Synthesia is capped at 12 months of fees paid, meaning large enterprise customers with high-value operations built on the platform may have severely limited legal recourse for service disruptions or data incidents.
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Compare across platforms →For enterprise customers with significant operational dependency on Synthesia, a 12-month fee cap may be far lower than the actual business losses caused by an account suspension or service failure.
REGULATORY FRAMEWORK: Limitation of liability clauses in B2B contracts are generally enforceable under English law and US state contract law, subject to reasonableness requirements under the UK Unfair Contract Terms Act 1977 (UCTA) for B2B contracts. GDPR Article 82 creates an independent right of data subjects to claim compensation from controllers and processors for data breaches that cannot be contractually limited as against data subjects (though processor-controller liability allocation remains contractually addressable). Consumer protection statutes generally do not apply to B2B arrangements.
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