Synthesia can cut off your access to the platform immediately if it believes you have violated its policies, pose a risk, or if required by law, without necessarily providing advance notice.
This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Immediate suspension without notice can disrupt business operations, particularly for customers who have built workflows or client deliverables that depend on platform availability, and the 'reputational risk' standard gives Synthesia broad discretion to act.
Interpretive note: The 'reasonably believes' standard for reputational risk suspension is subjective and its application may vary depending on Synthesia's internal policies, creating uncertainty about what conduct triggers this provision.
Customers risk losing access to the platform and any in-progress projects immediately if Synthesia determines a policy violation or risk exists, with limited procedural protections prior to suspension under these terms.
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Your use of certain Services may also be subject to acceptable use policies, available at xfinity.com/policies. For example, our Acceptable Use for Xfinity Internet Policy is available at xfinity.com/Corporate/Customers/Policies/HighSpeedInternetAUP.
You may not use the Service in a manner that violates any applicable laws or regulations, interferes with or disrupts AT&T's network, harms other users, or in ways that AT&T determines in its sole discretion are excessive, abusive, or otherwise inconsistent with AT&T's network management practices.
Customer shall not, and shall ensure that Authorized Users do not, use the Service in any manner that: (a) violates applicable laws or regulations; (b) infringes the intellectual property rights of any third party; (c) transmits harmful, offensive, or illegal content; or (d) attempts to reverse engi...
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"Synthesia may suspend or terminate your access to the Services immediately if: (i) you breach this Agreement or the Acceptable Use Policy; (ii) you fail to pay any amounts due; (iii) Synthesia reasonably believes that your use of the Services poses a risk to Synthesia, the Services, or any third party; or (iv) required by law or regulation.— Excerpt from Synthesia's Synthesia Terms of Service
REGULATORY LANDSCAPE: The suspension rights in this provision interact with contract law principles regarding notice and termination for cause in the UK and EU. Where suspension results in loss of customer data or ongoing projects, GDPR data access and portability rights may also be engaged, as customers would need to retrieve their data following termination. The EU AI Act may impose additional procedural requirements on AI system providers regarding cessation of service to users. GOVERNANCE EXPOSURE: Medium. The breadth of the suspension trigger, specifically the 'reasonably believes' standard for reputational risk, grants Synthesia significant discretionary authority to terminate access without a defined process or opportunity to cure. This may create operational risk for enterprise customers with business-critical dependencies on the platform. JURISDICTION FLAGS: EU customers may have additional rights under applicable law regarding notice before service termination, particularly where the platform constitutes a significant business tool. The Acceptable Use Policy, incorporated by reference but not reproduced in the main terms, creates interpretive uncertainty about which specific behaviors trigger suspension. CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should seek to negotiate cure periods before suspension takes effect for alleged policy violations (other than payment defaults), and should ensure data export mechanisms are contractually guaranteed prior to any suspension. The Acceptable Use Policy should be reviewed in full as a contractual document given its incorporation by reference. COMPLIANCE CONSIDERATIONS: Customers should maintain local copies of critical content and video assets created through the platform, given the possibility of immediate suspension. Legal teams should review the Acceptable Use Policy alongside sector-specific compliance requirements to identify any use cases that may be at risk.
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Immediate suspension without notice can disrupt business operations, particularly for customers who have built workflows or client deliverables that depend on platform availability, and the 'reputational risk' standard gives Synthesia broad discretion to act.
Customers risk losing access to the platform and any in-progress projects immediately if Synthesia determines a policy violation or risk exists, with limited procedural protections prior to suspension under these terms.
ConductAtlas has identified this type of provision across 1 platforms. See the full comparison.
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