Provision record
Synthesia · Synthesia Terms of Service · View original document ↗

Acceptable Use Policy and Suspension Rights

Medium severity Medium confidence Explicit document language Common · 277 of 352 platforms
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Document Record

What it is

Synthesia can cut off your access to the platform immediately if it believes you have violated its policies, pose a risk, or if required by law, without necessarily providing advance notice.

This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Immediate suspension without notice can disrupt business operations, particularly for customers who have built workflows or client deliverables that depend on platform availability, and the 'reputational risk' standard gives Synthesia broad discretion to act.

Interpretive note: The 'reasonably believes' standard for reputational risk suspension is subjective and its application may vary depending on Synthesia's internal policies, creating uncertainty about what conduct triggers this provision.

Consumer impact (what this means for users)

Customers risk losing access to the platform and any in-progress projects immediately if Synthesia determines a policy violation or risk exists, with limited procedural protections prior to suspension under these terms.

How other platforms handle this

Microsoft Copilot Medium

Use of a virtual private network (VPN) or other technology or service that can be used to mask or obfuscate your geographic location may result in cancellation of your Rewards Account and forfeiture of your accrued Points.

Wise Medium

We may also recover amounts you owe us through other collection avenues, including, without limitation, using a debt collection agency...

Linear Medium

Linear will use commercially reasonable efforts...to (x) provide Customer with notice and an opportunity to remedy such violation or threat prior to any such suspension...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Synthesia may suspend or terminate your access to the Services immediately if: (i) you breach this Agreement or the Acceptable Use Policy; (ii) you fail to pay any amounts due; (iii) Synthesia reasonably believes that your use of the Services poses a risk to Synthesia, the Services, or any third party; or (iv) required by law or regulation.

Excerpt from Synthesia's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

REGULATORY LANDSCAPE: The suspension rights in this provision interact with contract law principles regarding notice and termination for cause in the UK and EU.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Synthesia Terms of Service
Entity
Synthesia
Document last updated
May 5, 2026
Tracking information
First tracked
April 30, 2026
Last verified
May 10, 2026
Record ID
CA-P-008191
Document ID
CA-D-00471
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c160c307398b191d34823085b7d2f7605405571da01ba21c03580602a3cc6c1d
Analysis generated
April 30, 2026 09:49 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Synthesia
Document: Synthesia Terms of Service
Record ID: CA-P-008191
Captured: 2026-04-30 09:49:49 UTC
SHA-256: c160c307398b191d…
URL: https://conductatlas.com/platform/synthesia/synthesia-terms-of-service/provision/CA-P-008191/acceptable-use-policy-and-suspension-rights/
Accessed: Sept. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Synthesia's Acceptable Use Policy and Suspension Rights clause do?

Immediate suspension without notice can disrupt business operations, particularly for customers who have built workflows or client deliverables that depend on platform availability, and the 'reputational risk' standard gives Synthesia broad discretion to act.

How does this clause affect you?

Customers risk losing access to the platform and any in-progress projects immediately if Synthesia determines a policy violation or risk exists, with limited procedural protections prior to suspension under these terms.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 277 platforms. See the full comparison.

Is ConductAtlas affiliated with Synthesia?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Synthesia.