Synthesia can cut off your access to the platform immediately if it believes you have violated its policies, pose a risk, or if required by law, without necessarily providing advance notice.
This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Immediate suspension without notice can disrupt business operations, particularly for customers who have built workflows or client deliverables that depend on platform availability, and the 'reputational risk' standard gives Synthesia broad discretion to act.
Interpretive note: The 'reasonably believes' standard for reputational risk suspension is subjective and its application may vary depending on Synthesia's internal policies, creating uncertainty about what conduct triggers this provision.
Customers risk losing access to the platform and any in-progress projects immediately if Synthesia determines a policy violation or risk exists, with limited procedural protections prior to suspension under these terms.
How other platforms handle this
You agree to comply with Adyen's Acceptable Use Policy, as updated from time to time, which forms part of these Terms and Conditions. Adyen reserves the right to update the Acceptable Use Policy at any time.
Customer and its Users must use the Products in accordance with the Atlassian Acceptable Use Policy. Customer is responsible for ensuring that Users comply with this Agreement and the Atlassian Acceptable Use Policy.
You may not use the Venmo services for any illegal purpose, to send money to any person or organization on a government sanctions list, for gambling, for purchasing or selling illegal goods or services, or for any activity that violates applicable law. You may not use Venmo for commercial transactio...
Monitoring
Synthesia has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 10 platforms.
"Synthesia may suspend or terminate your access to the Services immediately if: (i) you breach this Agreement or the Acceptable Use Policy; (ii) you fail to pay any amounts due; (iii) Synthesia reasonably believes that your use of the Services poses a risk to Synthesia, the Services, or any third party; or (iv) required by law or regulation.— Excerpt from Synthesia's Synthesia Terms of Service
REGULATORY LANDSCAPE: The suspension rights in this provision interact with contract law principles regarding notice and termination for cause in the UK and EU. Where suspension results in loss of customer data or ongoing projects, GDPR data access and portability rights may also be engaged, as customers would need to retrieve their data following termination. The EU AI Act may impose additional procedural requirements on AI system providers regarding cessation of service to users. GOVERNANCE EXPOSURE: Medium. The breadth of the suspension trigger, specifically the 'reasonably believes' standard for reputational risk, grants Synthesia significant discretionary authority to terminate access without a defined process or opportunity to cure. This may create operational risk for enterprise customers with business-critical dependencies on the platform. JURISDICTION FLAGS: EU customers may have additional rights under applicable law regarding notice before service termination, particularly where the platform constitutes a significant business tool. The Acceptable Use Policy, incorporated by reference but not reproduced in the main terms, creates interpretive uncertainty about which specific behaviors trigger suspension. CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should seek to negotiate cure periods before suspension takes effect for alleged policy violations (other than payment defaults), and should ensure data export mechanisms are contractually guaranteed prior to any suspension. The Acceptable Use Policy should be reviewed in full as a contractual document given its incorporation by reference. COMPLIANCE CONSIDERATIONS: Customers should maintain local copies of critical content and video assets created through the platform, given the possibility of immediate suspension. Legal teams should review the Acceptable Use Policy alongside sector-specific compliance requirements to identify any use cases that may be at risk.
Full compliance analysis
Regulatory citations, enforcement risk, and due diligence action items.
Free: track 1 platform + weekly digest. Watcher: 10 platforms + same-day alerts. No credit card required.
Professional Governance Intelligence
Need to monitor specific governance provisions?
Professional includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
Immediate suspension without notice can disrupt business operations, particularly for customers who have built workflows or client deliverables that depend on platform availability, and the 'reputational risk' standard gives Synthesia broad discretion to act.
Customers risk losing access to the platform and any in-progress projects immediately if Synthesia determines a policy violation or risk exists, with limited procedural protections prior to suspension under these terms.
ConductAtlas has identified this type of provision across 1 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Synthesia.