Provision record
Synthesia · Synthesia Terms of Service · View original document ↗

Customer Content License to Synthesia

Medium severity Medium confidence Explicit document language Common · 263 of 352 platforms
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Document Record

What it is

By uploading content to Synthesia, you give the company a broad license to use, copy, and adapt that content to run and improve the platform.

This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The license includes use for 'improving and developing the Services,' which may mean uploaded content, including voice recordings, scripts, or human likeness data, could be used to train or refine Synthesia's AI models, though the agreement states this is subject to the Data Processing Agreement and Acceptable Use Policy.

Interpretive note: The scope of 'improving and developing the Services' is not precisely defined in the document; whether this encompasses AI model training on customer-specific content requires review of the separately referenced Data Processing Agreement.

Consumer impact (what this means for users)

Customers who upload proprietary content, recorded voices, or human likeness data should be aware that the license granted covers service improvement, which may include AI model training activities subject to the terms of the separately referenced Data Processing Agreement.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Export Your Data
    Review what content you have uploaded to Synthesia and use the platform's data export tools to retrieve copies of your content. Contact Synthesia's support if you wish to request deletion of specific uploaded content.

How other platforms handle this

Mailchimp Medium

we may closely review accounts that offer the following services, products, or content: Online trading, day trading tips, and stock market related content

Leonardo AI Medium

Paid Subscribers can select whether Content is public or private.

Tinder Medium

If Your Content is prohibited under the laws of any jurisdiction where our Services are available, we may remove it even if it is not illegal in your location.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
You grant Synthesia a non-exclusive, worldwide, royalty-free license to use, host, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display Customer Content solely to the extent necessary to provide the Services and as otherwise permitted under this Agreement, including for the purposes of improving and developing the Services.

Excerpt from Synthesia's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

REGULATORY LANDSCAPE: This license provision engages GDPR and UK GDPR where Customer Content includes personal data, as the lawful basis for processing must be established for each use, including AI model improvement.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
Synthesia Terms of Service
Entity
Synthesia
Document last updated
May 5, 2026
Tracking information
First tracked
April 30, 2026
Last verified
May 10, 2026
Record ID
CA-P-008192
Document ID
CA-D-00471
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c160c307398b191d34823085b7d2f7605405571da01ba21c03580602a3cc6c1d
Analysis generated
April 30, 2026 09:49 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Synthesia
Document: Synthesia Terms of Service
Record ID: CA-P-008192
Captured: 2026-04-30 09:49:49 UTC
SHA-256: c160c307398b191d…
URL: https://conductatlas.com/platform/synthesia/synthesia-terms-of-service/provision/CA-P-008192/customer-content-license-to-synthesia/
Accessed: Sept. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Synthesia's Customer Content License to Synthesia clause do?

The license includes use for 'improving and developing the Services,' which may mean uploaded content, including voice recordings, scripts, or human likeness data, could be used to train or refine Synthesia's AI models, though the agreement states this is subject to the Data Processing Agreement and Acceptable Use Policy.

How does this clause affect you?

Customers who upload proprietary content, recorded voices, or human likeness data should be aware that the license granted covers service improvement, which may include AI model training activities subject to the terms of the separately referenced Data Processing Agreement.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 263 platforms. See the full comparison.

Is ConductAtlas affiliated with Synthesia?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Synthesia.