Smartsheet · Smartsheet Privacy Policy · View original document ↗

Personal Data Collection Categories

Medium severity Medium confidence Inferredfromcontext Rare · 3 of 343 platforms
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Recent governance activity Smartsheet recorded 2 documented changes in the last 30 days.
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Document Record

What it is

The notice states that Smartsheet collects identifiers, contact details, account credentials, device and usage data, location-inferred data, payment information, and content data submitted through the platform from website visitors and registered users.

This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes the categories of personal data Smartsheet collects, which determines the scope of applicable data subject rights, retention obligations, and third-party sharing disclosures required under GDPR, CCPA, and other frameworks.

Interpretive note: The full list of collection categories is distributed across the main notice and multiple linked sub-notices; the complete scope cannot be assessed from the main notice text alone.

Recent Activity

This document changed recently

Medium Jun 5, 2026

The updated privacy policy states that only Smartsheet's U.S.-based affiliates participate in the EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Framework. Previously, the policy referenced participation by Smartsheet and its affiliates without geographic qualification. This narrowed scope may affect the data transfer mechanisms available for processing personal data from EU, UK, and Swiss users if non-U.S. affiliates are involved in data handling. The policy does not explicitly describe alternative transfer mechanisms for non-U.S. affiliates.

View change record →

Change history

added May 21, 2026

This addition introduces a new provision focused on categorizing personal data collection, though the excerpt provided is generic and lacks specific category details.

View full change record →

Consumer impact (what this means for users)

The agreement establishes that Smartsheet collects a range of data categories including identifiers, device information, usage activity, inferred location, and payment information, which are subject to the data subject rights and sharing practices described in the notice and its linked sub-notices.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Navigate to the privacy notice page and access the data subject rights request mechanism linked in the notice to submit a deletion or access request for your personal data.

How other platforms handle this

Ledger Medium

At Ledger, earning and maintaining our users' trust is a top priority. That's why we are deeply committed not only to protecting your privacy and securing your personal data, but also to being fully transparent about how we handle it.

Strava Medium

We use information to enhance the quality, reliability, and/or accuracy of our AI Features by creating, developing, training, testing, improving, and maintaining AI and ML models run by Strava or our service providers. We use aggregated, de-identified data for this purpose. We also use personal info...

eBay Medium

We collect your personal data when you use our Services, create a new eBay account, provide us with information via a web form, add or update information in your eBay account, participate in online community discussions or otherwise interact with us.

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
The Smartsheet Privacy Notice ("Privacy Notice") consists of this page and the specific notices which describe how we collect, use, and share personal data and explain your related rights and choices.

— Excerpt from Smartsheet's Smartsheet Privacy Policy

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

1. REGULATORY LANDSCAPE: Collection of identifiers, device data, and inferred location implicates GDPR Article 13 and 14 transparency obligations, CCPA categories of personal information disclosure requirements, and ePrivacy Directive requirements for cookie and tracking-related collection. The FTC and state attorneys general are relevant enforcement authorities for US-based collection practices. 2. GOVERNANCE EXPOSURE: Medium. The layered notice structure means the full scope of data collection categories may require review across multiple linked sub-notices. Teams should confirm that all collection categories disclosed in sub-notices are consistent with the main notice and with internal data inventories. 3. JURISDICTION FLAGS: California residents are entitled to disclosure of specific CCPA categories of personal information collected. EU and UK users are entitled to GDPR-compliant privacy information at point of collection. Payment information collection may engage additional obligations under PCI-DSS and applicable financial privacy regulations depending on how payment data is handled. 4. CONTRACT AND VENDOR IMPLICATIONS: Data maps and vendor assessments should reflect all collection categories disclosed in the notice and sub-notices. Third-party service provider agreements should restrict use of shared data to purposes disclosed in the notice. 5. COMPLIANCE CONSIDERATIONS: Compliance teams should maintain a data inventory aligned with the categories disclosed in this notice and all linked sub-notices, conduct periodic reviews to ensure disclosed categories remain current, and verify that consent mechanisms are calibrated to the collection categories requiring consent under applicable law.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has jurisdiction over deceptive or unfair data collection practices under the FTC Act, applicable to Smartsheet's collection of identifiers, device data, and usage activity
    File a complaint →

Applicable regulations

CCPA/CPRA
California, USA
Colorado AI Act
US-CO
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US
VPPA
United States Federal

Provision details

Document information
Document
Smartsheet Privacy Policy
Entity
Smartsheet
Document last updated
May 5, 2026
Tracking information
First tracked
May 21, 2026
Last verified
May 21, 2026
Record ID
CA-P-013168
Document ID
CA-D-00712
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
d717d893d470babbacfab8ed42bd074a5a8061edd6082565059e2bf23c98555a
Analysis generated
May 21, 2026 05:48 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Smartsheet
Document: Smartsheet Privacy Policy
Record ID: CA-P-013168
Captured: 2026-05-21 05:48:10 UTC
SHA-256: d717d893d470babb…
URL: https://conductatlas.com/platform/smartsheet/smartsheet-privacy-policy/personal-data-collection-categories/
Accessed: June 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Smartsheet's Personal Data Collection Categories clause do?

This provision establishes the categories of personal data Smartsheet collects, which determines the scope of applicable data subject rights, retention obligations, and third-party sharing disclosures required under GDPR, CCPA, and other frameworks.

How does this clause affect you?

The agreement establishes that Smartsheet collects a range of data categories including identifiers, device information, usage activity, inferred location, and payment information, which are subject to the data subject rights and sharing practices described in the notice and its linked sub-notices.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 3 platforms. See the full comparison.

Is ConductAtlas affiliated with Smartsheet?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Smartsheet.