Smartsheet states it does not intentionally collect data from users under 16, and will delete any such data if discovered.
This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The 16-year age threshold is stricter than COPPA's 13-year requirement in the US, but parents or guardians whose children may have accessed Smartsheet should know the service is not intended for minors.
Smartsheet sets its minimum age at 16, which is above the COPPA threshold of 13 in the US, meaning the service is not intended for use by teenagers under 16 and any data collected from them would be subject to deletion.
How other platforms handle this
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that we have collected personal information from a child under the age of 13 without parental consent, we wil...
Our online services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.
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"Our Site and Services are not directed to children under the age of 16 and we do not knowingly collect personal data from children under 16. If we learn that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information as soon as possible.— Excerpt from Smartsheet's Smartsheet Privacy Policy
(1) REGULATORY LANDSCAPE: COPPA in the US applies to online services directed to children under 13, requiring verifiable parental consent before collecting personal data. Smartsheet's 16-year threshold exceeds COPPA's minimum requirement and aligns with GDPR Article 8, which sets a default age of 16 for consent to information society services (with member states able to lower this to 13). The FTC enforces COPPA in the US. (2) GOVERNANCE EXPOSURE: Low. The 16-year threshold is a conservative approach that reduces COPPA exposure and aligns with GDPR's default consent age for minors. The provision includes a deletion commitment for inadvertently collected data, which is consistent with COPPA obligations. (3) JURISDICTION FLAGS: The 16-year threshold is particularly relevant for EU member states that have not exercised the option to lower the consent age below 16. In the UK, the ICO's Children's Code applies to online services likely to be accessed by minors. US organizations in K-12 or higher education contexts should assess whether Smartsheet's services could be accessed by minors and whether additional safeguards are needed. (4) CONTRACT AND VENDOR IMPLICATIONS: Educational institutions deploying Smartsheet should ensure that student data, which may include data from individuals under 16, is addressed in supplemental agreements or a FERPA-compliant arrangement. The DOE's FERPA framework may apply in educational contexts. (5) COMPLIANCE CONSIDERATIONS: Parents or guardians who believe a child under 16 has provided data to Smartsheet should contact Smartsheet's privacy team to request deletion through the privacy request form. Organizations using Smartsheet in contexts that may involve minors should assess COPPA and GDPR Article 8 applicability.
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The 16-year age threshold is stricter than COPPA's 13-year requirement in the US, but parents or guardians whose children may have accessed Smartsheet should know the service is not intended for minors.
Smartsheet sets its minimum age at 16, which is above the COPPA threshold of 13 in the US, meaning the service is not intended for use by teenagers under 16 and any data collected from them would be subject to deletion.
ConductAtlas has identified this type of provision across 7 platforms. See the full comparison.
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