Samsung · Samsung Privacy Policy · View original document ↗

Voice and Audio Data Collection from Devices

Medium severity Medium confidence Explicitdocumentlanguage Unique · 0 of 325 platforms
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Document Record

What it is

When you use voice commands on Samsung devices such as Bixby or voice-enabled TVs, Samsung may collect and process recordings of your voice to operate and improve the feature.

This analysis describes what Samsung's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Voice recordings collected in your home or on your device may be processed by Samsung or third-party service providers, creating a record of your spoken interactions that goes beyond typical text or click-based data.

Interpretive note: The policy does not specify the retention period for voice recordings or the technical conditions under which recording is triggered, which limits assessment of the practical scope of this collection.

Consumer impact (what this means for users)

Voice commands you give to Samsung devices, including smart TVs and phones using Bixby, may be recorded, stored, and processed by Samsung or its vendors, meaning spoken conversations near a Samsung device could be retained.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    On your Samsung device, go to Settings, find the voice assistant or Bixby settings, and review options to delete stored voice recordings or disable voice data collection. You can also manage this through your Samsung account privacy settings online.

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We may collect information about your location, including precise geolocation information, when you use our Services. We use this information to provide location-based services, such as showing you products available in your area, and for other purposes described in this Privacy Policy.

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▸ View Original Clause Language DOCUMENT RECORD
"
If you use voice-enabled features on Samsung devices or services, we may collect voice commands and recordings to provide and improve the voice recognition features, and these recordings may be processed by Samsung or its service providers.

— Excerpt from Samsung's Samsung Privacy Policy

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: Voice data collected from consumer devices may constitute biometric information under Illinois BIPA and similar state statutes if used to identify individuals. The FTC Act applies to the collection and use of audio data from consumer devices. The Electronic Communications Privacy Act (ECPA) may also be relevant depending on how voice data is intercepted and transmitted. GOVERNANCE EXPOSURE: Medium. Voice data collection from consumer devices is an area of active regulatory and legislative attention. The combination of always-on voice features with broad data retention policies creates risk if users are not clearly notified about when recording begins and how long recordings are retained. JURISDICTION FLAGS: Illinois BIPA's definition of biometric identifiers may encompass voiceprints, creating heightened exposure in Illinois. California CPRA classifies certain biometric data as sensitive personal information subject to additional use limitations. Washington state's My Health MY Data Act may also engage depending on how voice data intersects with health-related interactions. CONTRACT AND VENDOR IMPLICATIONS: Third-party service providers processing voice data on Samsung's behalf should be subject to data processing agreements that limit secondary use and require deletion upon contract termination. Consumer-facing disclosures about which voice interactions are recorded and retained should be audited for accuracy and completeness. COMPLIANCE CONSIDERATIONS: Compliance teams should review Samsung's voice data retention schedules, determine whether voiceprint data qualifies as a biometric identifier under applicable state statutes, and assess whether Samsung's consent mechanisms at device setup adequately disclose voice data collection practices to all applicable user populations.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has oversight of consumer protection issues related to audio data collection from connected home devices under the FTC Act.
    File a complaint →

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Samsung Privacy Policy
Entity
Samsung
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 10, 2026
Record ID
CA-P-007959
Document ID
CA-D-00571
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
6d49ed654de6ff21e7f1e737dfe78ff09608abdd9653fa8ba78d6946a8606928
Analysis generated
May 10, 2026 00:53 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Samsung
Document: Samsung Privacy Policy
Record ID: CA-P-007959
Captured: 2026-05-10 00:53:32 UTC
SHA-256: 6d49ed654de6ff21…
URL: https://conductatlas.com/platform/samsung/samsung-privacy-policy/voice-and-audio-data-collection-from-devices/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Samsung's Voice and Audio Data Collection from Devices clause do?

Voice recordings collected in your home or on your device may be processed by Samsung or third-party service providers, creating a record of your spoken interactions that goes beyond typical text or click-based data.

How does this clause affect you?

Voice commands you give to Samsung devices, including smart TVs and phones using Bixby, may be recorded, stored, and processed by Samsung or its vendors, meaning spoken conversations near a Samsung device could be retained.

Is ConductAtlas affiliated with Samsung?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Samsung.