What can I do about this clause?

{'method': 'WEB_FORM', 'recipient': 'https://www.salesforce.com/company/legal/privacy/', 'difficulty': 'MODERATE', 'action_type': 'DELETE_DATA', 'instructions': 'Visit the Salesforce privacy page to understand your data rights and locate instructions for submitting data access or deletion requests.', 'deadline_days': None, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC enforces against unfair or deceptive data practices under Section 5, including misrepresentations in privacy policies.', 'complaint_url': 'https://reportfraud.ftc.gov/'}, {'agency': 'State_AG', 'reason': "State Attorneys General enforce CCPA/CPRA and state UDAP statutes applicable to Salesforce's privacy practices for state residents.", 'complaint_url': 'https://www.naag.org/find-my-ag/'}

What is the severity of this clause?

ConductAtlas classifies this Privacy Information Hub clause as medium severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Privacy Information Hub — Salesforce

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What it is

Salesforce maintains a privacy information section covering how they collect, use, and protect personal data across their products and website.

Consumer impact (what this means for users)

The scope of data Salesforce collects, the legal bases for processing, international transfer mechanisms, and data subject rights (including access, deletion, and portability) are defined in the privacy documentation linked from this section.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Delete Your Data

Visit the Salesforce privacy page to understand your data rights and locate instructions for submitting data access or deletion requests.

Cross-platform context

See how other platforms handle Privacy Information Hub and similar clauses.

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Why it matters (compliance & risk perspective)

The privacy documentation linked here governs how Salesforce handles personal data for customers, website visitors, and employees of Salesforce's business customers — with direct implications for GDPR and CCPA compliance.

View original clause language

Privacy Information: Find resources and documentation on how Salesforce protects you and your information.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: Privacy documentation implicates GDPR (Regulation 2016/679, enforced by EU Data Protection Authorities), CCPA/CPRA (Cal. Civ. Code §1798.100 et seq., enforced by the California Privacy Protection Agency), UK GDPR (Data Protection Act 2018, enforced by the ICO), PIPEDA (Canada, enforced by the OPC), and potentially LGPD (Brazil). As a processor of customer data, Salesforce's privacy practices also engage GDPR Article 28 requirements. (2)

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Applicable agencies

FTC

The FTC enforces against unfair or deceptive data practices under Section 5, including misrepresentations in privacy policies.
File a complaint →
State AG

State Attorneys General enforce CCPA/CPRA and state UDAP statutes applicable to Salesforce's privacy practices for state residents.
File a complaint →

Provision details

Document information

Document

Salesforce Terms of Service

Entity

Salesforce

Document last updated

April 29, 2026

Tracking information

First tracked

April 27, 2026

Last verified

April 27, 2026

Record ID

CA-P-003543

Document ID

CA-D-00201

Evidence Provenance

Source URL

https://www.salesforce.com/company/legal/agreements/

Wayback Machine

View archived versions →

SHA-256

7c8740f523ee42b213fc88edccb5d46185174237c1a8ca31a8fe1a6da45c4db1

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Salesforce | Document: Salesforce Terms of Service | Record: CA-P-003543
Captured: 2026-04-27 14:22:34 UTC | SHA-256: 7c8740f523ee42b2…
URL: https://conductatlas.com/platform/salesforce/salesforce-terms-of-service/privacy-information-hub/
Accessed: May 2, 2026

Classification

Severity

Medium

Privacy Information Hub