Salesforce maintains a separate Terms of Service document governing use of the Salesforce website, accessible at salesforce.com/company/legal/sfdc-website-terms-of-service/.
This analysis describes what Salesforce's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The terms of service establish the contractual framework that governs service provision, including permitted uses, restrictions, liability allocations, dispute procedures, and operational obligations for both parties. This document serves as the binding agreement that supersedes prior understandings and defines the scope of services available.
Interpretive note: The specific provisions of the website Terms of Service are not reproduced in this document; the scope and impact of those terms cannot be assessed from this index page alone.
Any person visiting the Salesforce website, including prospective customers researching products, is potentially subject to website terms of service that govern how they may use the site, its content, and any tools or features accessible through it.
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"Terms of Service— Excerpt from Salesforce's Salesforce Terms of Service
(1) REGULATORY LANDSCAPE: Website terms of service generally engage consumer protection laws, intellectual property law, and, where they involve data collection, applicable privacy frameworks including GDPR and CCPA. The FTC has authority over unfair or deceptive terms in consumer-facing agreements. (2) GOVERNANCE EXPOSURE: Low. Website terms of service are a standard component of enterprise web presence and typically impose limited obligations on ordinary visitors. The material risk is for organizations whose employees interact with Salesforce's website tools, forms, or chatbot features, where data submitted may be subject to specific handling terms. (3) JURISDICTION FLAGS: GDPR and CCPA may apply to personal data collected through the website from EU/EEA or California visitors, respectively. The website terms should be reviewed for compliance with applicable cookie consent and data collection notice requirements. (4) CONTRACT AND VENDOR IMPLICATIONS: The website terms of service are distinct from the customer product agreements and do not govern Salesforce product usage. Organizations should ensure procurement reviews focus on the customer agreements rather than the website terms. (5) COMPLIANCE CONSIDERATIONS: Legal teams should confirm that the website terms of service are current and that any data collection practices on the website, including analytics and live chat tools, are disclosed and consented to in accordance with applicable law.
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The terms of service establish the contractual framework that governs service provision, including permitted uses, restrictions, liability allocations, dispute procedures, and operational obligations for both parties. This document serves as the binding agreement that supersedes prior understandings and defines the scope of services available.
Any person visiting the Salesforce website, including prospective customers researching products, is potentially subject to website terms of service that govern how they may use the site, its content, and any tools or features accessible through it.
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