OpenAI · OpenAI Privacy Policy · View original document ↗

User Rights: Access, Correction, Deletion, and Portability

Medium severity Rare · 3 of 343 platforms
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Recent governance activity OpenAI recorded 32 documented changes in the last 30 days.
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Document Record

What it is

You have the right to see what personal data OpenAI has about you, ask for corrections, request deletion, or get a copy of your data — and you can do this through OpenAI's privacy portal.

This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause establishes OpenAI's operational framework for responding to privacy rights requests that vary by jurisdiction. The provision designates a centralized mechanism (Privacy Portal) through which users initiate formal requests for personal data handling, ensuring requests are processed through documented procedures.

Recent Activity

This document changed recently

Medium Jun 12, 2026

The updated policy removes language describing how OpenAI uses advertiser and data partner information to personalize ads and measure ad effectiveness. The policy also removes the specific mechanism Free and Go users previously had to control ad personalization through account settings. In exchange, the policy adds explicit authorization for OpenAI to identify which of a user's contacts use OpenAI services and to monitor all content submitted on the platform for fraud and misuse detection. The authorization to monitor content and identify contacts now appears in the main policy purposes section rather than in supplementary documentation. You can review the Korea Addendum if you are located in South Korea to understand region-specific privacy rules.

View change record →
Medium Jun 9, 2026

The updated policy removes language that previously described ad personalization controls available to Free and Go users through account settings, though the policy continues to authorize OpenAI to personalize ads and measure their effectiveness for these user tiers. Previously, the policy explicitly stated that 'For Free and Go users, you can use the advertising controls in your account settings to control what data we use to personalize the ads we show you on our Services.' This language is no longer present in the updated version. The policy still lists ad personalization as an authorized use of personal data for Free and Go users, but no longer explicitly describes how users can access controls to manage this practice. You should verify whether advertising controls remain functional in your OpenAI account settings, as the policy no longer explicitly references them.

View change record →
Medium May 27, 2026

The updated policy removes specific language stating that OpenAI receives advertiser data to personalize ads shown to Free and Go users. It also removes reference to account-level advertising controls previously described in account settings. These removals are replaced with broader language authorizing OpenAI to promote products through direct marketing and third-party properties, subject to choices and controls, but the terms no longer explicitly describe what advertiser data is collected, from whom, or how to manage it at the account level. The policy now requires users to follow a 'learn more' link to understand ad personalization controls, rather than documenting those controls directly in the privacy policy.

View change record →

Clause Stability Stable

0
Changes
3
Months Monitored
Apr 27, 2026
First Seen
Apr 27, 2026
Last Seen
This clause type exists across 343 other provisions on other platforms.

Consumer impact (what this means for users)

Users can request access to, correction of, or deletion of their personal data held by OpenAI by submitting a verified request through privacy.openai.com, though OpenAI may retain certain data for legal compliance or legitimate business purposes even after a deletion request.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Visit privacy.openai.com, select the type of request (access, correction, or deletion), complete the verification process, and submit your request. OpenAI must respond within 45 days under CCPA.
  • Export Your Data
    Log into ChatGPT, go to Settings, click Data Controls, and select 'Export Data' to download a copy of your conversation history and account information.

How other platforms handle this

Pinterest Medium

Depending on where you live, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or transfer your personal information, to object to or restrict certain processing of your data, or to withdraw consent for processing where you've previously p...

Airbnb Medium

You may have rights under applicable law to access, correct, delete, or obtain a copy of your personal information. Depending on where you live, you may also have the right to object to or restrict certain processing of your data, and to lodge a complaint with a supervisory authority. You can exerci...

Noom Medium

Depending on where you live, you may have certain rights regarding your personal information, including: the right to access the personal information we hold about you; the right to correct inaccurate personal information; the right to request deletion of your personal information; the right to data...

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
Depending on your location, you may have certain rights regarding your Personal Information, including the right to access, correct, or delete your Personal Information, the right to data portability, the right to opt out of certain data processing, and the right to not be discriminated against for exercising your privacy rights. To make a request, please visit our Privacy Portal at privacy.openai.com.

— Excerpt from OpenAI's OpenAI Privacy Policy

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

(1) REGULATORY FRAMEWORK: This provision implements rights required under CCPA/CPRA (Cal. Civ. Code §§1798.100, 1798.105, 1798.106, 1798.110, 1798.115, 1798.130); Virginia VCDPA (§§59.1-577, 59.1-578); Colorado CPA (§§6-1-1306, 6-1-1307); Connecticut CTDPA (§42-518); Texas TDPSA (§541.051); and analogous rights in other US state privacy laws. The response deadline under CCPA is 45 days (extendable by 45 days with notice). Enforcement rests with the CPPA, California AG, and respective state AGs. (2)

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • State AG
    State AGs in California, Virginia, Colorado, Connecticut, and Texas enforce comprehensive state privacy laws that mandate these user rights and can bring enforcement actions for failure to honor them.
    File a complaint →

Applicable regulations

CCPA/CPRA
California, USA
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
UK GDPR
United Kingdom

Provision details

Document information
Document
OpenAI Privacy Policy
Entity
OpenAI
Document last updated
May 5, 2026
Tracking information
First tracked
April 27, 2026
Last verified
April 27, 2026
Record ID
CA-P-003159
Document ID
CA-D-00010
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
8d0fc75b2591d6a033bfeb50a1e7b57bb62cb682a52fcbbd714621617a7525af
Analysis generated
April 27, 2026 09:30 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: OpenAI
Document: OpenAI Privacy Policy
Record ID: CA-P-003159
Captured: 2026-04-27 09:30:04 UTC
SHA-256: 8d0fc75b2591d6a0…
URL: https://conductatlas.com/platform/openai/openai-privacy-policy/user-rights-access-correction-deletion-and-portability/
Accessed: June 17, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does OpenAI's User Rights: Access, Correction, Deletion, and Portability clause do?

This clause establishes OpenAI's operational framework for responding to privacy rights requests that vary by jurisdiction. The provision designates a centralized mechanism (Privacy Portal) through which users initiate formal requests for personal data handling, ensuring requests are processed through documented procedures.

How does this clause affect you?

Users can request access to, correction of, or deletion of their personal data held by OpenAI by submitting a verified request through privacy.openai.com, though OpenAI may retain certain data for legal compliance or legitimate business purposes even after a deletion request.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 3 platforms. See the full comparison.

Is ConductAtlas affiliated with OpenAI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenAI.