Provision record
Microsoft · Microsoft Services Agreement (Legacy) · View original document ↗

Microsoft not responsible for Cortana delays or failures

Common · 281 of 343 platforms
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This analysis describes what Microsoft's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

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▸ View Original Clause Language DOCUMENT RECORD
"
Microsoft is not responsible if a Cortana feature delays or prevents you from receiving, reviewing or sending a communication or notification, or obtaining a service.

Excerpt from Microsoft's Services Agreement (Legacy)

Provision details

Document information
Document
Microsoft Services Agreement (Legacy)
Entity
Microsoft
Date stated by the document
Sept. 30, 2025
As printed in Microsoft’s text (version CA-V-000630), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 5, 2026
Text quoted from version
CA-V-000630, captured April 19, 2026
Record ID
CA-P-017016
Document ID
CA-D-000002
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-000630)
034e8f3d15efa3f314103dc20fc3b195c21fda286d635192cbfebeb3bfda4db6
Analysis generated
April 28, 2026 08:17 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-000630, captured April 19, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Microsoft
Document: Microsoft Services Agreement (Legacy)
Record ID: CA-P-017016
Version: CA-V-000630
Captured: 2026-04-19 06:03:08 UTC
SHA-256: 034e8f3d15efa3f3…
URL: https://conductatlas.com/platform/microsoft/microsoft-services-agreement-legacy/provision/CA-P-017016/microsoft-not-responsible-for-cortana-delays-or-failures/
Accessed: Oct. 24, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does Microsoft's Microsoft not responsible for Cortana delays or failures clause do?

The clause states: “Microsoft is not responsible if a Cortana feature delays or prevents you from receiving, reviewing or sending a communication or notification, or obtaining a service.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.

Is ConductAtlas affiliated with Microsoft?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Microsoft.