Microsoft · Microsoft Services Agreement (Legacy) · View original document ↗

All purchases final and generally non-refundable

High severity Explicitdocumentlanguage Uncommon · 26 of 352 platforms
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Recent governance activity Microsoft recorded 3 documented changes in the last 30 days.
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This analysis describes what Microsoft's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 46 other provisions on other platforms.

How other platforms handle this

Anthropic High

Your Subscription will last for the Initial Term and will automatically renew, and your Payment Method will be charged, at the end of the Initial Term for an additional term equal in duration to the Initial Term and will continue to renew and incur charges for additional terms equal in duration to t...

Mistral AI Medium

You can cancel your paid subscription at any time via your account settings or the Help Center. Payments are non-refundable except where required by applicable law.

Netflix Medium

To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial membership periods or unused Netflix content.

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▸ View Original Clause Language DOCUMENT RECORD
"
Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable.

— Excerpt from Microsoft's Microsoft Services Agreement (Legacy)

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Microsoft Services Agreement (Legacy)
Entity
Microsoft
Document last updated
March 5, 2026
Tracking information
First tracked
April 28, 2026
Last verified
July 9, 2026
Record ID
CA-P-016974
Document ID
CA-D-00002
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
a8abc0190dc11afa9c163be7d70b965a28d785ea5c7aa9127f3ef473417be0fa
Analysis generated
April 28, 2026 08:17 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Microsoft
Document: Microsoft Services Agreement (Legacy)
Record ID: CA-P-016974
Captured: 2026-04-28 08:17:11 UTC
SHA-256: a8abc0190dc11afa…
URL: https://conductatlas.com/platform/microsoft/microsoft-services-agreement-legacy/provision/CA-P-016974/all-purchases-final-and-generally-non-refundable/
Accessed: July 10, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Microsoft's All purchases final and generally non-refundable clause do?

The clause states: “Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 26 platforms. See the full comparison.

Is ConductAtlas affiliated with Microsoft?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Microsoft.