“All fees and expenses are non-refundable, except as otherwise provided in this Agreement.”
This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes non-refundability as the default rule, so customers cannot expect refunds unless a specific provision in the agreement explicitly permits one.
Customers generally cannot recover fees or expenses paid to Loom, unless another provision in the agreement expressly grants a refund right.
How other platforms handle this
If Customer terminates this Agreement because of Linear's uncured breach, Linear will refund any unused, prepaid Fees for the remainder of the then-current Subscription Period.
Customer will reimburse PlanetScale for chargeback fees incurred in connection with Customer's use of the Product.
We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.
"All fees and expenses are non-refundable, except as otherwise provided in this Agreement.Excerpt from Loom's Atlassian Customer Agreement
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This clause establishes non-refundability as the default rule, so customers cannot expect refunds unless a specific provision in the agreement explicitly permits one.
Customers generally cannot recover fees or expenses paid to Loom, unless another provision in the agreement expressly grants a refund right.
ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.
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