What can I do about this clause?

{'method': 'IN_APP', 'recipient': 'https://app.hubspot.com', 'difficulty': 'MODERATE', 'action_type': 'EXPORT_DATA', 'instructions': 'Immediately after your HubSpot subscription terminates or expires, log into your account at https://app.hubspot.com and use the export function in each section (Contacts, Companies, Deals, Tickets, etc.) to download all data in CSV format. You have only 25 days from termination to complete this export before all data is permanently deleted.', 'deadline_days': 25, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC has authority over data practices including post-termination data deletion and retention practices that may affect consumers whose personal information was processed through HubSpot.', 'complaint_url': 'https://reportfraud.ftc.gov/'}

What is the severity of this clause?

ConductAtlas classifies this Termination and Data Deletion clause as medium severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Termination and Data Deletion — HubSpot

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What it is

When your HubSpot subscription ends, you have only 25 days to download all your CRM and marketing data before HubSpot permanently deletes it. After that window, your data is gone.

Consumer impact (what this means for users)

The 25-day post-termination data window creates an urgent operational deadline for business customers — failure to export CRM data, contact records, deal histories, and marketing assets within this window results in permanent data loss with no recovery option.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Export Your Data
Within 25 days
Immediately after your HubSpot subscription terminates or expires, log into your account at https://app.hubspot.com and use the export function in each section (Contacts, Companies, Deals, Tickets, etc.) to download all data in CSV format. You have only 25 days from termination to complete this export before all data is permanently deleted.

Cross-platform context

See how other platforms handle Termination and Data Deletion and similar clauses.

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Why it matters (compliance & risk perspective)

A 25-day data export window is a short and strict deadline — businesses that don't act quickly after termination risk permanently losing years of customer records, contact history, and marketing data.

View original clause language

Either party may terminate this Agreement for convenience upon thirty (30) days' written notice. HubSpot may terminate this Agreement immediately upon written notice if Customer breaches any material term of this Agreement and fails to cure such breach within thirty (30) days of receiving notice. Upon termination or expiration, HubSpot will retain Customer Data for a period of twenty-five (25) days, during which Customer may export its data. After such period, HubSpot will delete Customer Data in accordance with its data retention policies.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: Post-termination data retention and deletion provisions must comply with GDPR Art. 28(3)(g), which requires processors to delete or return all personal data to the controller after the end of the provision of processing services. The 25-day window for data export is a controller-side obligation; HubSpot's deletion thereafter must be confirmed in writing per GDPR requirements. CCPA does not impose specific post-termination data return requirements in service provider agreements, but data deletion must be consistent with CCPA §1798.105 consumer deletion rights. Data retention obligations under sector-specific laws (HIPAA, SOX, FINRA) may require Customer to maintain records beyond the HubSpot retention period. (2)

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Applicable agencies

FTC

The FTC has authority over data practices including post-termination data deletion and retention practices that may affect consumers whose personal information was processed through HubSpot.
File a complaint →

Provision details

Document information

Document

HubSpot Terms of Service

Entity

HubSpot

Document last updated

April 29, 2026

Tracking information

First tracked

April 18, 2026

Last verified

April 18, 2026

Record ID

CA-P-002974

Document ID

CA-D-00207

Evidence Provenance

Source URL

https://legal.hubspot.com/terms-of-service

Wayback Machine

View archived versions →

SHA-256

9927299c7582997f7d7d4ec9af87291e8942c38b96b84ff4e2ea6e359778795c

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: HubSpot | Document: HubSpot Terms of Service | Record: CA-P-002974
Captured: 2026-04-18 11:17:02 UTC | SHA-256: 9927299c7582997f…
URL: https://conductatlas.com/platform/hubspot/hubspot-terms-of-service/termination-and-data-deletion/
Accessed: May 2, 2026

Classification

Severity

Medium

Termination and Data Deletion