When your HubSpot subscription ends, you have only 25 days to download all your CRM and marketing data before HubSpot permanently deletes it. After that window, your data is gone.
This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause creates a structured wind-down period that balances termination flexibility with data recovery obligations, establishing a defined timeline during which Customer Data remains accessible and thereafter subject to deletion under HubSpot's data retention policies.
The 25-day post-termination data window creates an urgent operational deadline for business customers — failure to export CRM data, contact records, deal histories, and marketing assets within this window results in permanent data loss with no recovery option.
How other platforms handle this
Upon termination of these Platform Terms or our agreement, you must promptly delete all Platform Data unless we provide you with written permission to retain it or applicable law requires retention.
Either party may terminate this Agreement upon thirty (30) days' written notice. Neon may terminate this Agreement immediately upon written notice if Customer materially breaches this Agreement and fails to cure such breach within fifteen (15) days after receiving written notice of the breach. Upon ...
Duo may suspend or terminate your access to the Service immediately upon written notice if you breach any provision of this Agreement, fail to pay any fees when due, or if Duo reasonably believes suspension is necessary to prevent harm to the Service or other customers. Upon termination, your right ...
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"Either party may terminate this Agreement for convenience upon thirty (30) days' written notice. HubSpot may terminate this Agreement immediately upon written notice if Customer breaches any material term of this Agreement and fails to cure such breach within thirty (30) days of receiving notice. Upon termination or expiration, HubSpot will retain Customer Data for a period of twenty-five (25) days, during which Customer may export its data. After such period, HubSpot will delete Customer Data in accordance with its data retention policies.— Excerpt from HubSpot's HubSpot Terms of Service
(1) REGULATORY FRAMEWORK: Post-termination data retention and deletion provisions must comply with GDPR Art. 28(3)(g), which requires processors to delete or return all personal data to the controller after the end of the provision of processing services. The 25-day window for data export is a controller-side obligation; HubSpot's deletion thereafter must be confirmed in writing per GDPR requirements. CCPA does not impose specific post-termination data return requirements in service provider agreements, but data deletion must be consistent with CCPA §1798.105 consumer deletion rights. Data retention obligations under sector-specific laws (HIPAA, SOX, FINRA) may require Customer to maintain records beyond the HubSpot retention period. (2)
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The clause creates a structured wind-down period that balances termination flexibility with data recovery obligations, establishing a defined timeline during which Customer Data remains accessible and thereafter subject to deletion under HubSpot's data retention policies.
The 25-day post-termination data window creates an urgent operational deadline for business customers — failure to export CRM data, contact records, deal histories, and marketing assets within this window results in permanent data loss with no recovery option.
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