What can I do about this clause?

{'method': 'IN_APP', 'recipient': 'https://app.hubspot.com', 'difficulty': 'MODERATE', 'action_type': 'EXPORT_DATA', 'instructions': 'To export your CRM data from HubSpot, log into your HubSpot account and navigate to your account settings. Use the Export function available in each tool (Contacts, Deals, etc.) to download your data in CSV or Excel format before your subscription ends.', 'deadline_days': None, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC has authority to enforce against companies that use customer data beyond stated purposes, which could implicate the data license granted to HubSpot under FTC Act Section 5.', 'complaint_url': 'https://reportfraud.ftc.gov/'}

What is the severity of this clause?

ConductAtlas classifies this Intellectual Property and License Grant clause as medium severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Do other platforms have similar clauses?

Yes. ConductAtlas has identified similar Intellectual Property and License Grant clauses across approximately 1 other tracked platforms. You can compare how platforms differ on this clause type in the cross-platform comparison view.

Intellectual Property and License Grant — HubSpot

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What it is

You get a limited license to use HubSpot's software for your business while you're paying for it — you don't own the software and can't transfer your license. HubSpot gets a license to use your data to run its services for you.

Consumer impact (what this means for users)

The revocable, non-transferable license means that upon account termination or suspension, businesses lose access to HubSpot's tools and must have data export plans in place to avoid losing access to critical customer data stored in the platform.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Export Your Data

To export your CRM data from HubSpot, log into your HubSpot account and navigate to your account settings. Use the Export function available in each tool (Contacts, Deals, etc.) to download your data in CSV or Excel format before your subscription ends.

Cross-platform context

See how other platforms handle Intellectual Property and License Grant and similar clauses.

Compare across platforms →

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Why it matters (compliance & risk perspective)

Your license to use HubSpot's platform is immediately revocable upon termination or suspension, meaning you could lose access to all your CRM data and marketing tools without a migration plan in place.

View original clause language

HubSpot grants Customer a limited, non-exclusive, non-transferable, revocable license to use the Services during the Subscription Term solely for Customer's internal business purposes in accordance with this Agreement. All rights not expressly granted to Customer are reserved by HubSpot. Customer grants HubSpot a non-exclusive, royalty-free license to use Customer Data solely to provide the Services to Customer and as described in the Privacy Policy and DPA.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: Intellectual property licensing in SaaS agreements is governed by contract law and the Copyright Act (17 U.S.C. §101 et seq.). The Customer's license to HubSpot's software is subject to the terms of the agreement and terminates with it. The license granted to HubSpot over Customer Data must be consistent with GDPR Art. 6 lawful basis and CCPA §1798.140 service provider restrictions — HubSpot cannot use Customer Data for purposes beyond providing the contracted services. FTC Act Section 5 applies to any use of Customer Data beyond stated purposes. (2)

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Applicable agencies

FTC

The FTC has authority to enforce against companies that use customer data beyond stated purposes, which could implicate the data license granted to HubSpot under FTC Act Section 5.
File a complaint →

Provision details

Document information

Document

HubSpot Terms of Service

Entity

HubSpot

Document last updated

April 29, 2026

Tracking information

First tracked

April 18, 2026

Last verified

April 18, 2026

Record ID

CA-P-002970

Document ID

CA-D-00207

Evidence Provenance

Source URL

https://legal.hubspot.com/terms-of-service

Wayback Machine

View archived versions →

SHA-256

9927299c7582997f7d7d4ec9af87291e8942c38b96b84ff4e2ea6e359778795c

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: HubSpot | Document: HubSpot Terms of Service | Record: CA-P-002970
Captured: 2026-04-18 11:17:02 UTC | SHA-256: 9927299c7582997f…
URL: https://conductatlas.com/platform/hubspot/hubspot-terms-of-service/intellectual-property-and-license-grant/
Accessed: May 2, 2026

Classification

Severity

Medium

Intellectual Property and License Grant