Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC has authority over unfair or deceptive business practices, including service suspension practices that may be applied inconsistently or without adequate disclosure.', 'complaint_url': 'https://reportfraud.ftc.gov/'}

What is the severity of this clause?

ConductAtlas classifies this Acceptable Use Policy and Suspension Rights clause as medium severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Acceptable Use Policy and Suspension Rights — HubSpot

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What it is

HubSpot can immediately cut off your access to all its software tools — without warning — if it believes you violated its Acceptable Use Policy, including rules about spam, illegal content, or security threats.

Consumer impact (what this means for users)

HubSpot's right to immediately suspend service without notice creates significant operational risk for businesses that rely on HubSpot tools for daily sales, marketing, and customer service operations — any AUP violation, even an inadvertent one, can trigger immediate service loss.

Cross-platform context

See how other platforms handle Acceptable Use Policy and Suspension Rights and similar clauses.

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Why it matters (compliance & risk perspective)

An unexpected suspension could immediately disrupt your business operations, CRM access, marketing campaigns, and customer communications with no advance notice.

View original clause language

Customer agrees not to use the Services in any manner that violates HubSpot's Acceptable Use Policy ('AUP'), which is incorporated into this Agreement by reference. HubSpot reserves the right to suspend Customer's access to the Services immediately and without notice if HubSpot reasonably believes that Customer is in violation of the AUP or that Customer's use of the Services poses a security risk to HubSpot or other customers.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: The AUP incorporation by reference raises issues under contract law regarding incorporation of external terms (UCC §2-207; common law principles of notice). CAN-SPAM Act (15 U.S.C. §7701) and TCPA compliance obligations are embedded in the AUP, making their breach a contractual default. EU consumer protection law (Directive 2011/83/EU) may impose notice requirements before service termination for EU-based Customers. FTC Act Section 5 applies to any deceptive characterization of AUP enforcement practices. (2)

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Applicable agencies

FTC

The FTC has authority over unfair or deceptive business practices, including service suspension practices that may be applied inconsistently or without adequate disclosure.
File a complaint →

Provision details

Document information

Document

HubSpot Terms of Service

Entity

HubSpot

Document last updated

April 29, 2026

Tracking information

First tracked

April 18, 2026

Last verified

April 18, 2026

Record ID

CA-P-002967

Document ID

CA-D-00207

Evidence Provenance

Source URL

https://legal.hubspot.com/terms-of-service

Wayback Machine

View archived versions →

SHA-256

9927299c7582997f7d7d4ec9af87291e8942c38b96b84ff4e2ea6e359778795c

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: HubSpot | Document: HubSpot Terms of Service | Record: CA-P-002967
Captured: 2026-04-18 11:17:02 UTC | SHA-256: 9927299c7582997f…
URL: https://conductatlas.com/platform/hubspot/hubspot-terms-of-service/acceptable-use-policy-and-suspension-rights/
Accessed: May 2, 2026

Classification

Severity

Medium

Acceptable Use Policy and Suspension Rights