This analysis describes what Neon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause defines the operational procedures for service discontinuation and establishes the timeline for data disposition following contract termination. It creates an asymmetric termination mechanism—Neon has an expedited termination path for material breach—and conditions data handling on compliance with specified retention policies rather than an absolute deletion requirement.
Customers may terminate with thirty days' notice but have no expedited termination right; Neon retains the ability to terminate immediately upon uncured material breach. Upon any termination, customers lose immediate access to the Platform, and their data handling is governed by Neon's data retention policies rather than automatic deletion, meaning data may be retained or returned according to those separate policies.
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Upon termination of these Platform Terms or our agreement, you must promptly delete all Platform Data unless we provide you with written permission to retain it or applicable law requires retention.
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"Either party may terminate this Agreement upon thirty (30) days' written notice. Neon may terminate this Agreement immediately upon written notice if Customer materially breaches this Agreement and fails to cure such breach within fifteen (15) days after receiving written notice of the breach. Upon termination or expiration of this Agreement, Customer's right to access and use the Platform Services will immediately cease and Neon will delete or return Customer Data in accordance with its data retention policies and the DPA.— Excerpt from Neon's Neon Terms of Service
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The clause defines the operational procedures for service discontinuation and establishes the timeline for data disposition following contract termination. It creates an asymmetric termination mechanism—Neon has an expedited termination path for material breach—and conditions data handling on compliance with specified retention policies rather than an absolute deletion requirement.
Customers may terminate with thirty days' notice but have no expedited termination right; Neon retains the ability to terminate immediately upon uncured material breach. Upon any termination, customers lose immediate access to the Platform, and their data handling is governed by Neon's data retention policies rather than automatic deletion, meaning data may be retained or returned according to those separate …
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