What can I do about this clause?

{'method': 'EMAIL', 'recipient': 'Contact your HubSpot account representative or submit written notice via your HubSpot account portal at https://app.hubspot.com', 'difficulty': 'MODERATE', 'action_type': 'CANCEL_SUBSCRIPTION', 'instructions': 'To prevent auto-renewal, submit written notice of non-renewal to HubSpot at least 30 days before your current subscription term ends. Log into your HubSpot account to identify your renewal date, then send written notice via email to your account manager or through the account portal.', 'deadline_days': 30, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': "The FTC's updated Negative Option Rule and enforcement authority over unfair or deceptive practices applies to auto-renewal subscription terms and non-refundable fee provisions.", 'complaint_url': 'https://reportfraud.ftc.gov/'}, {'agency': 'State_AG', 'reason': 'State attorneys general, particularly California, enforce state-specific automatic renewal laws requiring clear disclosure and simple cancellation processes.', 'complaint_url': 'https://www.naag.org/find-my-ag/'}

What is the severity of this clause?

ConductAtlas classifies this Fees, Payment, and Auto-Renewal clause as medium severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Do other platforms have similar clauses?

Yes. ConductAtlas has identified similar Fees, Payment, and Auto-Renewal clauses across approximately 2 other tracked platforms. You can compare how platforms differ on this clause type in the cross-platform comparison view.

Fees, Payment, and Auto-Renewal — HubSpot

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What it is

Your HubSpot subscription automatically renews every year (or for whatever term you signed up for), and you must give 30 days' written notice before the end of your term if you want to cancel — otherwise you'll be billed again. Fees are generally non-refundable.

Consumer impact (what this means for users)

Auto-renewal with a 30-day written notice requirement and non-refundable fees creates significant financial risk for businesses that fail to calendar renewal dates — missing the window results in automatic billing for an additional full subscription period.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Cancel Subscription
Within 30 days
To prevent auto-renewal, submit written notice of non-renewal to HubSpot at least 30 days before your current subscription term ends. Log into your HubSpot account to identify your renewal date, then send written notice via email to your account manager or through the account portal.

Cross-platform context

See how other platforms handle Fees, Payment, and Auto-Renewal and similar clauses.

Compare across platforms →

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Why it matters (compliance & risk perspective)

If you miss the 30-day cancellation window, you'll be locked into another full subscription term with no refund, which can mean thousands of dollars in unexpected charges for business customers.

View original clause language

Customer agrees to pay all fees specified in Order Forms. Fees are non-refundable except as expressly stated in this Agreement. Subscriptions automatically renew for successive periods equal to the initial term unless either party gives written notice of non-renewal at least thirty (30) days prior to the end of the then-current term. HubSpot reserves the right to modify fees with notice to Customer prior to the renewal date.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: Auto-renewal provisions are regulated under the FTC's Negative Option Rule (16 C.F.R. Part 425, amended 2023), which requires clear disclosure, informed consent, and simple cancellation mechanisms for recurring subscriptions. California's Automatic Renewal Law (Cal. Bus. & Prof. Code §17600 et seq.) imposes specific disclosure and cancellation requirements for auto-renewing contracts with California businesses. New York's automatic renewal law (GBL §527-a) imposes similar requirements. The FTC's updated Negative Option Rule (effective 2024) requires that cancellation be as easy as sign-up. (2)

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Applicable agencies

FTC

The FTC's updated Negative Option Rule and enforcement authority over unfair or deceptive practices applies to auto-renewal subscription terms and non-refundable fee provisions.
File a complaint →
State AG

State attorneys general, particularly California, enforce state-specific automatic renewal laws requiring clear disclosure and simple cancellation processes.
File a complaint →

Provision details

Document information

Document

HubSpot Terms of Service

Entity

HubSpot

Document last updated

April 29, 2026

Tracking information

First tracked

April 18, 2026

Last verified

April 18, 2026

Record ID

CA-P-002969

Document ID

CA-D-00207

Evidence Provenance

Source URL

https://legal.hubspot.com/terms-of-service

Wayback Machine

View archived versions →

SHA-256

9927299c7582997f7d7d4ec9af87291e8942c38b96b84ff4e2ea6e359778795c

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: HubSpot | Document: HubSpot Terms of Service | Record: CA-P-002969
Captured: 2026-04-18 11:17:02 UTC | SHA-256: 9927299c7582997f…
URL: https://conductatlas.com/platform/hubspot/hubspot-terms-of-service/fees-payment-and-auto-renewal/
Accessed: May 2, 2026

Classification

Severity

Medium

Fees, Payment, and Auto-Renewal