HubSpot · HubSpot Terms of Service · View original document ↗

Fees, Payment, and Auto-Renewal

Medium severity Rare · 1 of 343 platforms
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Document Record

What it is

Your HubSpot subscription automatically renews every year (or for whatever term you signed up for), and you must give 30 days' written notice before the end of your term if you want to cancel — otherwise you'll be billed again. Fees are generally non-refundable.

This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause establishes the payment obligation structure and renewal mechanics that govern the commercial relationship. The automatic renewal mechanism and fee modification authority create operational requirements for both parties regarding billing continuity and advance notification procedures.

Consumer impact (what this means for users)

Auto-renewal with a 30-day written notice requirement and non-refundable fees creates significant financial risk for businesses that fail to calendar renewal dates — missing the window results in automatic billing for an additional full subscription period.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Within 30 days
    To prevent auto-renewal, submit written notice of non-renewal to HubSpot at least 30 days before your current subscription term ends. Log into your HubSpot account to identify your renewal date, then send written notice via email to your account manager or through the account portal.

How other platforms handle this

Skillshare Medium

Your subscription will automatically renew at the end of each subscription period unless you cancel your subscription before the renewal date. You authorize Skillshare to charge your payment method on a recurring basis for the subscription fee.

Cloudflare Medium

Unless otherwise provided in an Order Form, all subscriptions automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other notice of non-renewal at least thirty (30) days before the end of the relevant subs...

Calendly Medium

Unless otherwise specified in an Order Form, (a) all fees are quoted and payable in United States dollars, (b) fees are based on Services purchased and not actual usage, (c) payment obligations are non-cancelable and fees paid are non-refundable, and (d) quantities purchased cannot be decreased duri...

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
Customer agrees to pay all fees specified in Order Forms. Fees are non-refundable except as expressly stated in this Agreement. Subscriptions automatically renew for successive periods equal to the initial term unless either party gives written notice of non-renewal at least thirty (30) days prior to the end of the then-current term. HubSpot reserves the right to modify fees with notice to Customer prior to the renewal date.

— Excerpt from HubSpot's HubSpot Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

(1) REGULATORY FRAMEWORK: Auto-renewal provisions are regulated under the FTC's Negative Option Rule (16 C.F.R. Part 425, amended 2023), which requires clear disclosure, informed consent, and simple cancellation mechanisms for recurring subscriptions. California's Automatic Renewal Law (Cal. Bus. & Prof. Code §17600 et seq.) imposes specific disclosure and cancellation requirements for auto-renewing contracts with California businesses. New York's automatic renewal law (GBL §527-a) imposes similar requirements. The FTC's updated Negative Option Rule (effective 2024) requires that cancellation be as easy as sign-up. (2)

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC's updated Negative Option Rule and enforcement authority over unfair or deceptive practices applies to auto-renewal subscription terms and non-refundable fee provisions.
    File a complaint →
  • State AG
    State attorneys general, particularly California, enforce state-specific automatic renewal laws requiring clear disclosure and simple cancellation processes.
    File a complaint →

Provision details

Document information
Document
HubSpot Terms of Service
Entity
HubSpot
Document last updated
May 5, 2026
Tracking information
First tracked
April 18, 2026
Last verified
April 18, 2026
Record ID
CA-P-002969
Document ID
CA-D-00207
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
9927299c7582997f7d7d4ec9af87291e8942c38b96b84ff4e2ea6e359778795c
Analysis generated
April 18, 2026 11:17 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: HubSpot
Document: HubSpot Terms of Service
Record ID: CA-P-002969
Captured: 2026-04-18 11:17:02 UTC
SHA-256: 9927299c7582997f…
URL: https://conductatlas.com/platform/hubspot/hubspot-terms-of-service/fees-payment-and-auto-renewal/
Accessed: June 17, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does HubSpot's Fees, Payment, and Auto-Renewal clause do?

This clause establishes the payment obligation structure and renewal mechanics that govern the commercial relationship. The automatic renewal mechanism and fee modification authority create operational requirements for both parties regarding billing continuity and advance notification procedures.

How does this clause affect you?

Auto-renewal with a 30-day written notice requirement and non-refundable fees creates significant financial risk for businesses that fail to calendar renewal dates — missing the window results in automatic billing for an additional full subscription period.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 1 platforms. See the full comparison.

Is ConductAtlas affiliated with HubSpot?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by HubSpot.