DocuSign allows users to request access to, deletion of, correction of, or a portable copy of their personal data, with specific rights varying based on your location.
This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause operationalizes data subject rights required under privacy regulation, establishing the mechanism through which users exercise control over personal information accuracy and portability. It creates a procedural framework for users to initiate requests and for the company to respond to correction, deletion, and export requests.
This standalone provision was removed, though its content appears to be partially absorbed into the new EU/UK-specific provision and California-specific provision, potentially fragmenting global user rights information.
View full change record →You have the right to know what data DocuSign holds, request its deletion, and in some regions receive a portable copy — but exercising these rights requires submitting a verified request through DocuSign's portal. You can submit a request at https://www.docusign.com/privacy.
How other platforms handle this
You may contact our privacy team with any requests of disclosure, correction, or deletion of your personal information. You may also request suspension of use or suspension of sharing of your personal information with certain third parties.
If you choose to reveal any personal information about yourself to other users, you do so at your own risk. We strongly encourage you to use caution in disclosing any personal information online.
When you are asked to provide information, you may decline to do so; but if you choose not to provide information that is necessary to provide some of our Services, you may not be able to use those Services.
"You have a right to correct inaccurate personal information about you, and you should notify us immediately if you believe the personal information we hold about you is inaccurate, incomplete, or out-of-date. In certain situations, you can ask that we erase or stop using your personal information, object to or restrict the use of your personal information, or export your personal information to another controller.Excerpt from DocuSign's Privacy Statement
GDPR Articles 15-20 and CCPA/CPRA Sections 1798.100-1798.125 mandate specific response timelines (30 days under GDPR, 45 days under CCPA); compliance teams should verify that DocuSign's request handling procedures meet these statutory deadlines and verification standards.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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The clause operationalizes data subject rights required under privacy regulation, establishing the mechanism through which users exercise control over personal information accuracy and portability. It creates a procedural framework for users to initiate requests and for the company to respond to correction, deletion, and export requests.
You have the right to know what data DocuSign holds, request its deletion, and in some regions receive a portable copy — but exercising these rights requires submitting a verified request through DocuSign's portal. You can submit a request at https://www.docusign.com/privacy.
ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.
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