DocuSign updated its Privacy Statement on May 21, 2026 to expand the scope of personal information collection and describe data sources more explicitly. The updated language now states that DocuSign collects personal information from individuals 'with whom we otherwise communicate in connection with the Services' (broader than website and app users alone) and explicitly identifies 'Marketing Contact Data' collected from third-party provider Clay to support sales and marketing efforts. The policy also clarifies that DocuSign maintains opt-out list data to honor email marketing preferences.
The updated privacy statement explicitly discloses that DocuSign collects marketing contact data (professional details such as email, phone number, job title, employer, and location) from third-party provider Clay to support sales and marketing activities. The policy now clarifies that its data collection scope includes individuals with whom DocuSign communicates about services, extending beyond active website or app users. The policy states DocuSign maintains minimal data (such as email address on an opt-out list) when users have opted out of email marketing to honor that request.
→ Review DocuSign's privacy notice to understand that marketing contact data may be collected from Clay
→ Contact DocuSign if you wish to opt out of marketing communications and have your details maintained on their opt-out list
Explicitly discloses collection of marketing contact data from third-party provider Clay to support sales and marketing efforts
Privacy statement now covers individuals with whom DocuSign communicates about services, extending beyond active platform users
Clarifies DocuSign maintains minimal data (e.g., email on opt-out list) to honor email marketing opt-out requests
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
DocuSign's updated privacy statement adds explicit disclosure of third-party marketing data collection from Clay and clarifies its scope to include individuals who communicate with the company about services beyond direct platform users. This is primarily …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-002216.
DocuSign removed 'English' from the list of languages in which its Privacy Statement is available. The Privacy Statement itself remains …
DocuSign's privacy policy now displays language indicating available translations (French, German, Japanese, Portuguese, Spanish, Dutch, Italian, and English) at the …
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