DocuSign · DocuSign Privacy Statement · View original document ↗

Marketing Communications and Opt-Out

Low severity High confidence Explicitdocumentlanguage Uncommon · 16 of 343 platforms
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Document Record

What it is

DocuSign and its partners may send you marketing messages by email, phone, and mail, but you can opt out by following unsubscribe instructions or contacting DocuSign.

This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Marketing communications from DocuSign's partners extend the reach of your contact data beyond DocuSign itself, and understanding the opt-out mechanism helps you control how your information is used for commercial outreach.

Clause Stability Stable

0
Changes
3
Months Monitored
Apr 3, 2026
First Seen
May 22, 2026
Last Seen
This clause type exists across 3350 other provisions on other platforms.

Change history

modified May 21, 2026

Previous version had no excerpt; current version adds detailed description of marketing channels and explicit opt-out mechanisms.

View full change record →

Consumer impact (what this means for users)

Your email address, phone number, and mailing address may be used to send marketing messages on behalf of DocuSign and its partners. You can stop receiving these communications by clicking unsubscribe links or contacting DocuSign's privacy team.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Close Your Account
    To opt out of marketing communications, use the unsubscribe link in any marketing email from DocuSign, or submit an opt-out request through the privacy portal at https://www.docusign.com/privacy.

How other platforms handle this

Skillshare Medium

If you are a California resident, you have the right to: Know what personal information is being collected about you; Know whether your personal information is sold or disclosed and to whom; Say no to the sale of personal information; Access your personal information; Request deletion of your person...

Ancestry Medium

Depending on where you live, you may have certain rights with respect to your personal information, such as the right to request access, correction, or deletion of your personal information, or to opt out of the sale or sharing of your personal information. If you are a California resident, you have...

Ledger Medium

At Ledger, earning and maintaining our users' trust is a top priority. That's why we are deeply committed not only to protecting your privacy and securing your personal data, but also to being fully transparent about how we handle it.

See all platforms with this clause type →

Monitoring

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▸ View Original Clause Language DOCUMENT RECORD
"
We may use your personal information to send you promotional communications, including information about products, services, and events offered by us and our partners, by email, phone, postal mail, and other means. You can opt out of receiving marketing communications from us by following the instructions in the communications we send you or by contacting us directly.

— Excerpt from DocuSign's DocuSign Privacy Statement

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

(1) REGULATORY LANDSCAPE: Email marketing is regulated by CAN-SPAM in the US and CASL in Canada, both of which require clear opt-out mechanisms. GDPR requires opt-in consent for direct marketing to EU individuals. The FTC enforces CAN-SPAM compliance. Marketing data sharing with partners may implicate CCPA and CPRA sharing and sale definitions. (2) GOVERNANCE EXPOSURE: Low. Opt-out mechanisms are standard and the notice provides clear instructions. However, the inclusion of partner marketing raises questions about whether data shared with partners for this purpose constitutes a sale or sharing under CPRA, which would require an opt-out mechanism rather than opt-out from communications. (3) JURISDICTION FLAGS: EU and UK users should have received opt-in consent for marketing under GDPR. Canadian users are protected by CASL's express consent requirements. California users may have separate opt-out rights from data sharing for marketing purposes under CPRA, distinct from unsubscribing from communications. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers should confirm that DocuSign does not use employee or end-user contact data collected through document workflows for its own marketing without appropriate consent or disclosure in the customer's privacy notices. (5) COMPLIANCE CONSIDERATIONS: Legal teams should verify that DocuSign's consent collection for marketing aligns with the applicable standard in each jurisdiction, particularly for EU opt-in requirements versus US opt-out defaults.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC enforces CAN-SPAM requirements for commercial email marketing, including mandatory opt-out mechanisms.
    File a complaint →

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
DocuSign Privacy Statement
Entity
DocuSign
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 10, 2026
Record ID
CA-P-001057
Document ID
CA-D-00198
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
abf1dbd66c3a271b9485e1a8df8054ad589206ec0ecf9e390fb45323aebd8925
Analysis generated
May 10, 2026 12:30 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: DocuSign
Document: DocuSign Privacy Statement
Record ID: CA-P-001057
Captured: 2026-05-10 12:30:52 UTC
SHA-256: abf1dbd66c3a271b…
URL: https://conductatlas.com/platform/docusign/docusign-privacy-statement/marketing-communications-and-opt-out/
Accessed: July 4, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does DocuSign's Marketing Communications and Opt-Out clause do?

Marketing communications from DocuSign's partners extend the reach of your contact data beyond DocuSign itself, and understanding the opt-out mechanism helps you control how your information is used for commercial outreach.

How does this clause affect you?

Your email address, phone number, and mailing address may be used to send marketing messages on behalf of DocuSign and its partners. You can stop receiving these communications by clicking unsubscribe links or contacting DocuSign's privacy team.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 16 platforms. See the full comparison.

Is ConductAtlas affiliated with DocuSign?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DocuSign.