This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The monitoring and recording right extends beyond calls to all communication media and covers not just the customer but anyone using the customer's Services, broadening the scope of who may be recorded.
The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.
View change record →Any communication you, your agents, or other users of your Services have with Comcast or its agents—by any medium—may be monitored and recorded.
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Some of the live audio/video events hosted on or through our services may be recorded.
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"we (and our agents) may monitor and record any telephone calls or other communications, regardless of medium (a) between us (and our agents) and you or your agents, or (b) between us (and our agents) and any user of your Services...Excerpt from Comcast's Terms of Service
Netflix updated its Privacy Statement on April 18, 2026, disclosing voice recording collection and expanded household ad profiling for the first time.
Google's Privacy Policy covers Search, Gmail, YouTube, Maps, and every site running Google Analytics. Here is what it actually authorizes.
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The monitoring and recording right extends beyond calls to all communication media and covers not just the customer but anyone using the customer's Services, broadening the scope of who may be recorded.
Any communication you, your agents, or other users of your Services have with Comcast or its agents—by any medium—may be monitored and recorded.
ConductAtlas has identified this type of provision across 295 platforms. See the full comparison.
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