What can I do about this clause?

{'method': 'WEB_FORM', 'recipient': 'https://www.xfinity.com/privacy/your-privacy-choices', 'difficulty': 'MODERATE', 'action_type': 'OPT_OUT_ARBITRATION', 'instructions': "Visit Xfinity's privacy choices page, log in to your account, and exercise your CCPA rights including opting out of the sale or sharing of your personal data including browsing and viewing history.", 'deadline_days': None, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC has authority over deceptive or unfair data collection and privacy practices by broadband and cable operators under Section 5 of the FTC Act.', 'complaint_url': 'https://reportfraud.ftc.gov/'}, {'agency': 'State_AG', 'reason': 'The California AG and CPPA enforce CCPA/CPRA rights including the right to opt out of sale of personal data including TV viewing and browsing history collected by Comcast.', 'complaint_url': 'https://www.naag.org/find-my-ag/'}

What is the severity of this clause?

ConductAtlas classifies this Cable Subscriber Privacy (CPNI and Cable Act Disclosures) clause as high severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Cable Subscriber Privacy (CPNI and Cable Act Disclosures) — Comcast

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What it is

Xfinity collects detailed information about what TV channels you watch, what websites you visit, and other usage data, and uses it for purposes beyond just running your service — including targeted advertising and other business purposes described in a separate Privacy Policy.

Consumer impact (what this means for users)

Comcast collects TV viewing and internet browsing data that can reveal sensitive personal information about subscribers' health, religion, political views, and lifestyle, and this data is used for purposes beyond service operation including advertising — consumers must review the Privacy Policy for full disclosure of sharing practices.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Opt Out of Arbitration

Visit Xfinity's privacy choices page, log in to your account, and exercise your CCPA rights including opting out of the sale or sharing of your personal data including browsing and viewing history.

Cross-platform context

See how other platforms handle Cable Subscriber Privacy (CPNI and Cable Act Disclosures) and similar clauses.

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Why it matters (compliance & risk perspective)

This broad data collection covers sensitive behavioral data including television viewing habits (a protected category under the Cable Act) and internet browsing history, which can be used to build detailed profiles about subscribers' interests, health concerns, and beliefs.

View original clause language

Comcast may collect personally identifiable information about you in the course of providing the Service. This information may include information about your use of the Service, including information about your television viewing habits, the websites you visit, and other information that identifies or can identify you. Comcast may use this information to operate the Service and for other purposes described in the Privacy Policy.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: The Cable Communications Policy Act (47 U.S.C. § 551) requires cable operators to disclose their personally identifiable information collection practices annually, limit collection to what is necessary for service provision or legally mandated, and obtain affirmative written consent before disclosing viewing data to third parties. CPNI rules under 47 U.S.C. § 222 and 47 C.F.R. Part 64 restrict use of customer proprietary network information derived from voice and broadband services. CCPA/CPRA (Cal. Civ. Code §§ 1798.100–1798.199) provides California subscribers rights to know, delete, correct, and opt out of sale or sharing of personal information. FTC Act Section 5 applies to any deceptive disclosures in the privacy notice. FCC broadband privacy rules (if reinstated under 2024 reclassification) would impose additional consent requirements for sensitive data use. (2)

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Applicable agencies

FTC

The FTC has authority over deceptive or unfair data collection and privacy practices by broadband and cable operators under Section 5 of the FTC Act.
File a complaint →
State AG

The California AG and CPPA enforce CCPA/CPRA rights including the right to opt out of sale of personal data including TV viewing and browsing history collected by Comcast.
File a complaint →

Provision details

Document information

Document

Comcast Terms of Service

Entity

Comcast

Document last updated

April 29, 2026

Tracking information

First tracked

April 28, 2026

Last verified

April 28, 2026

Record ID

CA-P-003787

Document ID

CA-D-00343

Evidence Provenance

Source URL

https://www.xfinity.com/corporate/customers/policies/subscriberagreement

Wayback Machine

View archived versions →

SHA-256

efea3823a102772db3d7d7ea6f90d396e449c64d5193126cb9ae725fe616faba

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Comcast | Document: Comcast Terms of Service | Record: CA-P-003787
Captured: 2026-04-28 06:09:54 UTC | SHA-256: efea3823a102772d…
URL: https://conductatlas.com/platform/comcast/comcast-terms-of-service/cable-subscriber-privacy-cpni-and-cable-act-disclosures/
Accessed: May 2, 2026

Classification

Severity

High

Cable Subscriber Privacy (CPNI and Cable Act Disclosures)