Comcast limits its financial responsibility for problems caused by its services to a maximum of what you paid in the three months before the issue, and it is not responsible for indirect losses like lost business or profits.
This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
If Comcast's service failure causes you significant financial harm, such as lost work, damaged data, or business interruption, the agreement limits your financial recovery to a maximum of three months of service fees, which may be far less than the actual harm suffered.
Interpretive note: Enforceability of the consequential damages exclusion and three-month liability cap may vary by jurisdiction and by service type, particularly for safety-critical services like home security monitoring.
The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.
View change record →Severity reduced from high to medium and now includes specific monetary cap (three months of payments) and explicit enumeration of excluded damages categories.
View full change record →This clause caps the amount subscribers can recover from Comcast for any claim at three months of service fees and excludes recovery for indirect or consequential losses, which could significantly limit compensation available for serious service outages or failures.
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You will remain responsible for any amounts you fail to pay in connection with your subscription, including collection costs, bank overdraft fees, collection agency fees, reasonable attorneys' fees, and arbitration or court costs.
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"IN NO EVENT SHALL COMCAST, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, SUPPLIERS OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF BUSINESS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES, EVEN IF COMCAST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL COMCAST'S LIABILITY TO YOU EXCEED THE AMOUNTS PAID BY YOU TO COMCAST IN THE THREE MONTHS PRECEDING THE CLAIM.— Excerpt from Comcast's Comcast Terms of Service
REGULATORY LANDSCAPE: Limitation of liability clauses in consumer contracts are generally enforceable under the common law of most U.S. states, but may be subject to challenge under state consumer protection statutes if they are deemed unconscionable or if they effectively eliminate statutory remedies. The FTC Act may apply where the limitation of liability operates in conjunction with unfair or deceptive practices. Some state consumer protection statutes create minimum liability floors that cannot be contractually waived. GOVERNANCE EXPOSURE: Medium. The three-month damages cap is a common feature of residential telecom agreements and is generally enforceable for contract-based claims. However, the exclusion of consequential damages may face challenge where state consumer protection statutes provide for broader recovery, or where service failures involve safety-critical services such as home security monitoring or emergency communications. JURISDICTION FLAGS: States with strong consumer protection statutes, including California, New York, and Illinois, may limit the enforceability of consequential damages exclusions for essential services. The exclusion of consequential damages for home security monitoring failures may face particular scrutiny given the safety implications. The three-month damages cap may be challenged as unconscionable in cases involving significant, foreseeable harm caused by Comcast's negligence or willful misconduct. CONTRACT AND VENDOR IMPLICATIONS: Organizations relying on Comcast residential services for business-critical functions should assess whether this limitation of liability is acceptable and whether alternative service agreements with higher liability limits are available. The three-month cap means that the financial risk of service failure is effectively transferred to the subscriber for any harm exceeding that amount. COMPLIANCE CONSIDERATIONS: Legal teams should assess whether the consequential damages exclusion and three-month damages cap are enforceable in the jurisdictions where they operate, particularly for home security and emergency communications services. The interplay between this clause and the mandatory arbitration provision should be evaluated, as arbitrators apply this limitation in individual proceedings.
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If Comcast's service failure causes you significant financial harm, such as lost work, damaged data, or business interruption, the agreement limits your financial recovery to a maximum of three months of service fees, which may be far less than the actual harm suffered.
This clause caps the amount subscribers can recover from Comcast for any claim at three months of service fees and excludes recovery for indirect or consequential losses, which could significantly limit compensation available for serious service outages or failures.
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