This analysis describes what Chegg's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who cancel a membership or service are not entitled to a refund of fees already paid, unless an exception was explicitly disclosed at point of purchase.
The updated terms establish a carve-out from mandatory arbitration for sexual assault and sexual harassment claims, allowing those disputes to proceed outside arbitration. The revised geographic restrictions now apply to all services rather than textbook rentals alone, and users must certify upon registration that they are not on US restricted-persons lists and comply with US export laws. For users of AI-Assisted Features, the terms clarify that inputs remain subject to Chegg's content license and training use rights, and explicitly state that personal or confidential information submitted despite warnings will be handled per the Privacy Policy but remains subject to these licensing terms. You can review the full updated terms and, if you have concerns about arbitration, determine whether the sexual assault and harassment carve-out applies to your situation.
View change record →If you cancel, you will not receive a refund of fees or charges already paid, unless Chegg disclosed a refund policy at the time you made your purchase.
How other platforms handle this
After one year from payment, you will no longer be eligible for any refund, including for any unused Testing Services.
Teachable may, in its exclusive and sole discretion, refuse to refund the amounts paid...in the event that Students have used all or part of the digital downloads purchased...
If Customer terminates this Agreement because of Linear's uncured breach, Linear will refund any unused, prepaid Fees for the remainder of the then-current Subscription Period.
"All fees and charges are payable in advance and non-refundable, including after cancellation, unless otherwise disclosed at the time of purchase.Excerpt from Chegg's Terms of Use
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Users who cancel a membership or service are not entitled to a refund of fees already paid, unless an exception was explicitly disclosed at point of purchase.
If you cancel, you will not receive a refund of fees or charges already paid, unless Chegg disclosed a refund policy at the time you made your purchase.
ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.
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