This analysis describes what Chegg's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Arbitration cannot be commenced until the informal conference requirement is satisfied, creating a mandatory pre-arbitration step that may delay formal proceedings.
Interpretive note: The excerpt contains a minor grammatical irregularity ('before either party commences arbitration or against the other') that may reflect truncation; the core obligation is clear but surrounding conditions or notice requirements may exist in the full clause.
The updated terms establish a carve-out from mandatory arbitration for sexual assault and sexual harassment claims, allowing those disputes to proceed outside arbitration. The revised geographic restrictions now apply to all services rather than textbook rentals alone, and users must certify upon registration that they are not on US restricted-persons lists and comply with US export laws. For users of AI-Assisted Features, the terms clarify that inputs remain subject to Chegg's content license and training use rights, and explicitly state that personal or confidential information submitted despite warnings will be handled per the Privacy Policy but remains subject to these licensing terms. You can review the full updated terms and, if you have concerns about arbitration, determine whether the sexual assault and harassment carve-out applies to your situation.
View change record →You cannot initiate arbitration against Chegg without first participating in a good-faith telephone or videoconference with Chegg to attempt informal resolution.
How other platforms handle this
Before either of us files a claim against the other, we both agree to try to resolve the Dispute informally...If we are unable to resolve a Dispute within 60 days, either of us has the right to initiate arbitration.
If the dispute is not resolved within 30 calendar days from the notice date, either of us may bring a claim subject to the procedures set forth below.
The services of JAMS are provided at no cost to you.
"Except to the extent prohibited by applicable consumer protection law, you and Chegg therefore agree that before either party commences arbitration or against the other (or initiates an action in small claims court if a party so elects), we will personally meet and confer telephonically or via videoconference, in a good faith effort to resolve informally any Dispute covered by this Arbitration Agreement...Excerpt from Chegg's Terms of Use
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
Get the weekly coverage letter
Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
Arbitration cannot be commenced until the informal conference requirement is satisfied, creating a mandatory pre-arbitration step that may delay formal proceedings.
You cannot initiate arbitration against Chegg without first participating in a good-faith telephone or videoconference with Chegg to attempt informal resolution.
ConductAtlas has identified this type of provision across 196 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Chegg.