Chase · Chase Privacy Notice · View original document ↗

Cookie and Behavioral Tracking

Medium severity High confidence Explicitdocumentlanguage Rare · 3 of 325 platforms
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Document Record

What it is

Chase uses cookies and tracking technologies to monitor your activity on its websites and apps, and this data is used to customize your experience and show you targeted ads both on Chase's platforms and on other websites.

This analysis describes what Chase's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Your browsing behavior on Chase's digital platforms is tracked and may be used to serve you targeted advertising across the internet, meaning Chase's data collection extends beyond its own services into broader online advertising ecosystems.

Consumer impact (what this means for users)

This provision means Chase and its service providers track your online activity through cookies and similar technologies, and that data may be used to deliver personalized advertising to you on third-party websites, which extends the reach of Chase's data use beyond the Chase platform itself.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Visit Chase's privacy page to access cookie preference settings or use your browser's cookie management tools to limit tracking. California residents can use the 'Do Not Sell or Share My Personal Information' link if available on chase.com.

How other platforms handle this

Zendesk Medium

We use cookies and similar tracking technologies to track the activity on our websites and services and store certain information. Tracking technologies used include beacons, tags, and scripts to collect and track information and to improve and analyze our services. You can instruct your browser to ...

American Airlines Medium

American gets this information by using technologies, including cookies, web beacons, and mobile device geolocation to provide and improve our Interactive Services and advertising, including across browsers and devices (also known as cross-device linking). This technical information may be combined ...

GOAT Medium

We use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your use of our Services. This information may include your IP address, browser type, operating system, referring URLs, and information about how you interact with our Services.

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information when you interact with us through your computer or mobile device. This helps us recognize you, customize your experience and present you with advertising on our sites and elsewhere on the Internet.

— Excerpt from Chase's Chase Privacy Notice

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: Cookie-based behavioral tracking for advertising purposes engages FTC guidance on online behavioral advertising and, for California residents, CCPA/CPRA requirements related to sharing personal information for cross-context behavioral advertising. The FTC Act Section 5 applies to deceptive or unfair tracking practices. California's CPRA specifically regulates sharing personal information with advertising networks in ways that may constitute 'sharing' subject to opt-out rights, even where no monetary exchange occurs. GOVERNANCE EXPOSURE: Medium. The use of tracking technologies for targeted advertising is common across large financial institutions and consumer-facing platforms. However, the extension of advertising tracking to third-party websites creates exposure under state comprehensive privacy laws that define 'sharing' broadly, and the policy's disclosure of this practice creates an obligation to maintain accessible opt-out mechanisms consistent with applicable law. JURISDICTION FLAGS: California residents have CPRA opt-out rights specifically for sharing personal information with advertising partners for cross-context behavioral advertising. Illinois, Virginia, Colorado, and Connecticut have enacted laws with similar or related requirements. The policy's application to EU or UK users, if any, would engage GDPR consent requirements for non-essential cookies, which are more stringent than U.S. notice-and-opt-out frameworks. CONTRACT AND VENDOR IMPLICATIONS: Service providers receiving behavioral tracking data for advertising purposes should be subject to contracts that restrict use to the stated purposes and prohibit further data sale or sharing. Procurement teams should confirm that cookie management vendors and advertising technology partners operate under data processing agreements consistent with CCPA/CPRA service provider restrictions. COMPLIANCE CONSIDERATIONS: Compliance teams should audit whether the cookie consent mechanism on chase.com provides California residents with a functioning opt-out for cross-context behavioral advertising sharing. The policy's disclosure of advertising use of tracking data should be reviewed against the separately required GLBA privacy notice to ensure consistent treatment of marketing data uses. Teams should evaluate whether browser-based cookie opt-outs are honored consistently across all Chase digital properties.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has authority under Section 5 of the FTC Act over online behavioral tracking and advertising practices that may be characterized as unfair or deceptive
    File a complaint →
  • State AG
    State attorneys general, particularly in California, have authority to enforce CCPA/CPRA opt-out rights for sharing personal information for behavioral advertising purposes
    File a complaint →

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FCRA
United States Federal
FTC Act Section 5
United States Federal
GLBA
United States Federal
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
TCPA
United States Federal
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Chase Privacy Notice
Entity
Chase
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 10, 2026
Record ID
CA-P-008776
Document ID
CA-D-00042
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c19040bf6cb58212fc1479a9b4816fc1a1f374f3ba310974841b769c987b0bee
Analysis generated
May 7, 2026 23:18 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Chase
Document: Chase Privacy Notice
Record ID: CA-P-008776
Captured: 2026-05-07 23:18:42 UTC
SHA-256: c19040bf6cb58212…
URL: https://conductatlas.com/platform/chase/chase-privacy-notice/cookie-and-behavioral-tracking/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Chase's Cookie and Behavioral Tracking clause do?

Your browsing behavior on Chase's digital platforms is tracked and may be used to serve you targeted advertising across the internet, meaning Chase's data collection extends beyond its own services into broader online advertising ecosystems.

How does this clause affect you?

This provision means Chase and its service providers track your online activity through cookies and similar technologies, and that data may be used to deliver personalized advertising to you on third-party websites, which extends the reach of Chase's data use beyond the Chase platform itself.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 3 platforms. See the full comparison.

Is ConductAtlas affiliated with Chase?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Chase.