Chase · Chase Privacy Notice · View original document ↗

Marketing Communications and Opt-Out

Low severity High confidence Explicitdocumentlanguage Uncommon · 15 of 325 platforms
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Document Record

What it is

Chase may send you promotional messages about its products and services, but you can opt out by following the unsubscribe instructions in those messages or by contacting Chase directly.

This analysis describes what Chase's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Chase's marketing communications may draw on the combined data profile described elsewhere in the policy, and the opt-out mechanism requires affirmative action by the consumer to stop receiving such communications.

Consumer impact (what this means for users)

Unless you opt out, Chase may use the personal and financial data it collects to send you promotional communications about banking, credit, and investment products offered across the JPMorgan Chase enterprise.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    To stop receiving Chase marketing emails, click the unsubscribe link at the bottom of any promotional message. To opt out of other marketing communications, contact Chase customer service by phone or log in to your Chase account and update your communication preferences.

How other platforms handle this

T-Mobile Medium

T-Mobile collects Customer Proprietary Network Information (CPNI), which is information about the quantity, technical configuration, type, destination, location, and amount of use of your service. T-Mobile may use your CPNI within its family of companies for the purpose of providing wireless telecom...

Verizon Medium

California law gives residents the right to know what personal information we collect, use, share or sell; to delete personal information under certain circumstances; to opt-out of the sale or sharing of their personal information; to correct inaccurate personal information; to limit the use and dis...

DraftKings Medium

We and our service providers and other vendors may record, monitor, and retain emails, chats, calls, and texts. By communicating with us, you consent to this recording, monitoring, and retention. We may use chatbot technology and other automated methods of communication.

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▸ View Original Clause Language DOCUMENT RECORD
"
We may send you marketing communications about products and services offered by the JPMorgan Chase family of companies. You may opt out of receiving marketing communications from us by following the instructions included in the communication or by contacting us.

— Excerpt from Chase's Chase Privacy Notice

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: Email marketing communications engage the CAN-SPAM Act, which requires clear identification, valid opt-out mechanisms, and honor of opt-out requests within ten business days. Text message marketing engages the Telephone Consumer Protection Act, enforced by the FCC, which may require prior express written consent for certain types of messages. Marketing communications based on financial account data also engage GLBA's limits on use of customer information for marketing purposes. GOVERNANCE EXPOSURE: Low to Medium. Opt-out marketing frameworks are standard practice for large financial institutions. The primary governance exposure arises if opt-out requests are not honored promptly or if marketing uses of consumer data are inconsistent with GLBA or CCPA/CPRA requirements for limiting use of personal information. JURISDICTION FLAGS: California residents may have additional rights under CPRA to limit use of personal information for marketing purposes beyond standard CAN-SPAM opt-out rights. State laws in several jurisdictions impose additional restrictions on marketing uses of financial data. CONTRACT AND VENDOR IMPLICATIONS: Marketing vendors and communication platforms used to send Chase marketing messages should be subject to contracts ensuring CAN-SPAM and TCPA compliance and honoring consumer opt-out requests received through Chase's channels. COMPLIANCE CONSIDERATIONS: Compliance teams should confirm that opt-out mechanisms in all Chase marketing communication channels are functional, that opt-out requests are processed within regulatory timeframes, and that marketing use of consumer data is accurately disclosed in both the online privacy policy and the GLBA annual privacy notice.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC enforces the CAN-SPAM Act governing commercial email marketing opt-out requirements applicable to Chase's marketing communications
    File a complaint →

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FCRA
United States Federal
FTC Act Section 5
United States Federal
GLBA
United States Federal
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
TCPA
United States Federal
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Chase Privacy Notice
Entity
Chase
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 10, 2026
Record ID
CA-P-008780
Document ID
CA-D-00042
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c19040bf6cb58212fc1479a9b4816fc1a1f374f3ba310974841b769c987b0bee
Analysis generated
May 7, 2026 23:18 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Chase
Document: Chase Privacy Notice
Record ID: CA-P-008780
Captured: 2026-05-07 23:18:42 UTC
SHA-256: c19040bf6cb58212…
URL: https://conductatlas.com/platform/chase/chase-privacy-notice/marketing-communications-and-opt-out/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

Other risks in this policy

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Frequently Asked Questions

What does Chase's Marketing Communications and Opt-Out clause do?

Chase's marketing communications may draw on the combined data profile described elsewhere in the policy, and the opt-out mechanism requires affirmative action by the consumer to stop receiving such communications.

How does this clause affect you?

Unless you opt out, Chase may use the personal and financial data it collects to send you promotional communications about banking, credit, and investment products offered across the JPMorgan Chase enterprise.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 15 platforms. See the full comparison.

Is ConductAtlas affiliated with Chase?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Chase.