American Airlines · American Airlines Privacy Policy · View original document ↗

Cross-Device Tracking and Behavioral Advertising

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Document Record

What it is

American Airlines tracks your browsing behavior across devices and browsers, links that data to your personal identity, and uses it to show you targeted ads both on its own website and on other websites you visit.

This analysis describes what American Airlines's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Cross-device behavioral advertising means your online activity on aa.com can follow you to unrelated third-party websites, and when combined with your personal identity data, creates a detailed profile of your interests and travel intentions.

Consumer impact (what this means for users)

Your browsing activity on aa.com, including flights you viewed but did not book, may be linked to your personal identity and used to serve you targeted advertising across other websites and devices without additional action on your part.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Visit aa.com and use the cookie consent banner or privacy settings link to adjust your tracking and advertising preferences. California residents can also use the 'Do Not Sell or Share My Personal Information' link if available on the site.

How other platforms handle this

Progressive Medium

We and our service providers may use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your browsing behavior, device type, IP address, and interactions with our website and advertisements.

Zendesk Medium

We use cookies and similar tracking technologies to track the activity on our websites and services and store certain information. Tracking technologies used include beacons, tags, and scripts to collect and track information and to improve and analyze our services. You can instruct your browser to ...

GOAT Medium

We use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your use of our Services. This information may include your IP address, browser type, operating system, referring URLs, and information about how you interact with our Services.

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Monitoring

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▸ View Original Clause Language DOCUMENT RECORD
"
American gets this information by using technologies, including cookies, web beacons, and mobile device geolocation to provide and improve our Interactive Services and advertising, including across browsers and devices (also known as cross-device linking). This technical information may be combined with information that is personally identifiable in order to personalize our Interactive Services and advertising to your interests, including across browsers and devices. For example, if you spend time reviewing a particular flight or destination but do not complete a travel reservation, we may use this information to show you targeted advertising about similar flights or destinations on our Interactive Services or on third-party websites.

— Excerpt from American Airlines's American Airlines Privacy Policy

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: Cross-device tracking for behavioral advertising engages GDPR Article 6 (lawful basis for processing) and the ePrivacy Directive (cookie consent requirements) for EU/EEA users. Under CPRA, sharing personal information with advertising technology partners for cross-context behavioral advertising constitutes a regulated data use requiring opt-out rights regardless of whether data is sold. The FTC's guidance on online behavioral advertising and its unfairness and deception authority are also relevant. State consumer protection laws in California, Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws impose opt-out requirements for targeted advertising. GOVERNANCE EXPOSURE: Medium. The policy discloses the practice clearly and references a cookie consent mechanism, but does not enumerate all third-party advertising partners or detail the scope of cross-device data linkage, which may limit the specificity of required disclosures under CPRA and GDPR. The combination of personally identifiable information with behavioral tracking data is a materially broader practice than cookie-only advertising. JURISDICTION FLAGS: California presents the highest exposure under CPRA's requirement for a conspicuous opt-out of sharing for cross-context behavioral advertising. EU/EEA users are protected by the ePrivacy Directive's consent requirements for non-essential cookies. Colorado, Connecticut, Virginia, Texas, and other states with comprehensive privacy laws also require opt-out mechanisms for targeted advertising. CONTRACT AND VENDOR IMPLICATIONS: Advertising technology vendors and data management platform providers that receive behavioral data from aa.com should be assessed under data processing agreements that comply with CPRA and GDPR requirements. The scope of data shared with these vendors for cross-device linking purposes should be documented and audited against stated policy disclosures. COMPLIANCE CONSIDERATIONS: Compliance teams should confirm that the cookie consent banner and opt-out mechanisms on aa.com honor global privacy control signals where required by state law, that third-party advertising vendor contracts include required data processing terms, and that the combination of personally identifiable data with behavioral tracking data is accurately described in CPRA data sharing disclosures.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has enforcement authority over unfair or deceptive online tracking and behavioral advertising practices under Section 5 of the FTC Act.
    File a complaint →
  • State AG
    California and other state attorneys general have enforcement authority over cross-context behavioral advertising opt-out requirements under CPRA and similar state comprehensive privacy laws.
    File a complaint →

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
American Airlines Privacy Policy
Entity
American Airlines
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 10, 2026
Record ID
CA-P-009471
Document ID
CA-D-00633
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ffcf50bd28f0bd22ece8229587b13a3f47c6cdce4b633ef41e6215f8d38a7a2b
Analysis generated
May 8, 2026 08:12 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: American Airlines
Document: American Airlines Privacy Policy
Record ID: CA-P-009471
Captured: 2026-05-08 08:12:57 UTC
SHA-256: ffcf50bd28f0bd22…
URL: https://conductatlas.com/platform/american-airlines/american-airlines-privacy-policy/cross-device-tracking-and-behavioral-advertising/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does American Airlines's Cross-Device Tracking and Behavioral Advertising clause do?

Cross-device behavioral advertising means your online activity on aa.com can follow you to unrelated third-party websites, and when combined with your personal identity data, creates a detailed profile of your interests and travel intentions.

How does this clause affect you?

Your browsing activity on aa.com, including flights you viewed but did not book, may be linked to your personal identity and used to serve you targeted advertising across other websites and devices without additional action on your part.

Is ConductAtlas affiliated with American Airlines?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by American Airlines.