Atlassian · Atlassian Cloud Terms · View original document ↗

Liability Cap

High severity Medium confidence Explicitdocumentlanguage Rare · 7 of 343 platforms
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This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The liability cap operates as a contractual limitation on exposure for both parties and establishes a predictable ceiling for potential damages in breach or performance disputes. This mechanism affects the financial scope of remedies available through the agreement's dispute resolution process.

Interpretive note: Enforceability of liability caps varies by jurisdiction and may be affected by unconscionability doctrine or mandatory statutory minimums in certain EU member states.

Consumer impact (what this means for users)

Under this clause, Customer's recovery in any claim is restricted to either the fees paid in the preceding 12 months or $100, whichever is greater. This cap applies to all claims arising from the Agreement regardless of the underlying cause or nature of damages.

How other platforms handle this

Synthesia Medium

To the maximum extent permitted by applicable law, in no event will Synthesia's aggregate liability to you under or in connection with this Agreement exceed the total fees paid or payable by you to Synthesia in the twelve (12) month period immediately preceding the event giving rise to the claim. In...

Google AI Studio Medium

Google's total liability to you for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Gemini API (or, if we choose, to supplying you the services again) in the 12 months before the breach.

Duolingo Medium

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DUOLINGO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESUL...

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▸ View Original Clause Language DOCUMENT RECORD
"
Neither party's liability to the other for any claim arising out of or related to this Agreement will exceed the greater of (a) the amounts paid by Customer to Atlassian in the twelve (12) months preceding the claim or (b) USD $100.

— Excerpt from Atlassian's Atlassian Cloud Terms

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Atlassian Cloud Terms
Entity
Atlassian
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 12, 2026
Record ID
CA-P-008968
Document ID
CA-D-00707
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
43d2f9eb25e260f7f82440abad02e2eba835af6870815ec9bb7ba9cddb25b8ec
Analysis generated
May 8, 2026 01:00 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Atlassian
Document: Atlassian Cloud Terms
Record ID: CA-P-008968
Captured: 2026-05-08 01:00:52 UTC
SHA-256: 43d2f9eb25e260f7…
URL: https://conductatlas.com/platform/atlassian/atlassian-cloud-terms/liability-cap/
Accessed: June 10, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Atlassian's Liability Cap clause do?

The liability cap operates as a contractual limitation on exposure for both parties and establishes a predictable ceiling for potential damages in breach or performance disputes. This mechanism affects the financial scope of remedies available through the agreement's dispute resolution process.

How does this clause affect you?

Under this clause, Customer's recovery in any claim is restricted to either the fees paid in the preceding 12 months or $100, whichever is greater. This cap applies to all claims arising from the Agreement regardless of the underlying cause or nature of damages.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 7 platforms. See the full comparison.

Is ConductAtlas affiliated with Atlassian?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Atlassian.