If you have a dispute with Atlassian, the agreement requires you to resolve it through individual arbitration rather than in court, and you cannot join a class action lawsuit against Atlassian.
This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires disputes to proceed through individual arbitration, which means customers cannot bring collective legal actions against Atlassian and must pursue claims individually, potentially at greater cost relative to the value of the claim.
Interpretive note: Enforceability may vary by jurisdiction, particularly for EU/UK customers and in US states with heightened scrutiny of class action waivers.
The arbitration clause limits customers to individual proceedings for most disputes and waives the right to participate in class or collective actions against Atlassian, which may affect the practical ability to pursue lower-value claims.
How other platforms handle this
If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"YOU AND ATLASSIAN AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF OR THE USE OF THE PRODUCTS (COLLECTIVELY, 'DISPUTES') WILL BE SETTLED BY BINDING ARBITRATION, EXCEPT THAT EACH PARTY RETAINS THE RIGHT TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN A COURT OF COMPETENT JURISDICTION TO PREVENT THE ACTUAL OR THREATENED INFRINGEMENT, MISAPPROPRIATION OR VIOLATION OF A PARTY'S COPYRIGHTS, TRADEMARKS, TRADE SECRETS, PATENTS, OR OTHER INTELLECTUAL PROPERTY RIGHTS.Excerpt from Atlassian's Cloud Terms
REGULATORY LANDSCAPE: This provision engages the Federal Arbitration Act (FAA) and may interact with state consumer protection statutes in California, New Jersey, and New York, where class action waivers in consumer and commercial contracts face …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
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This provision requires disputes to proceed through individual arbitration, which means customers cannot bring collective legal actions against Atlassian and must pursue claims individually, potentially at greater cost relative to the value of the claim.
The arbitration clause limits customers to individual proceedings for most disputes and waives the right to participate in class or collective actions against Atlassian, which may affect the practical ability to pursue lower-value claims.
ConductAtlas has identified this type of provision across 205 platforms. See the full comparison.
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