If you have a dispute with Atlassian, the agreement requires you to resolve it through individual arbitration rather than in court, and you cannot join a class action lawsuit against Atlassian.
This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires disputes to proceed through individual arbitration, which means customers cannot bring collective legal actions against Atlassian and must pursue claims individually, potentially at greater cost relative to the value of the claim.
Interpretive note: Enforceability may vary by jurisdiction, particularly for EU/UK customers and in US states with heightened scrutiny of class action waivers.
The arbitration clause limits customers to individual proceedings for most disputes and waives the right to participate in class or collective actions against Atlassian, which may affect the practical ability to pursue lower-value claims.
How other platforms handle this
YOU AND UNITY AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF OR THE USE OF THE SERVICES (COLLECTIVELY, "DISPUTES") WILL BE SETTLED BY BINDING ARBITRATION, EXCEPT THAT EACH PARTY RETAIN...
Any Dispute will be determined in English by final, binding arbitration according to the region-specific processes below. Judgment on any award issued through the arbitration process in this Section J.2 (Arbitration) may be entered in any court having jurisdiction. EACH PARTY AGREES THEY ARE WAIVING...
You and Stripe agree to resolve any disputes, controversies, or claims arising out of or relating to this agreement or the Services through binding individual arbitration instead of in court, except that either party may bring claims in small claims court if they qualify. There will be no right or a...
Monitoring
Atlassian has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 10 platforms.
"YOU AND ATLASSIAN AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF OR THE USE OF THE PRODUCTS (COLLECTIVELY, 'DISPUTES') WILL BE SETTLED BY BINDING ARBITRATION, EXCEPT THAT EACH PARTY RETAINS THE RIGHT TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN A COURT OF COMPETENT JURISDICTION TO PREVENT THE ACTUAL OR THREATENED INFRINGEMENT, MISAPPROPRIATION OR VIOLATION OF A PARTY'S COPYRIGHTS, TRADEMARKS, TRADE SECRETS, PATENTS, OR OTHER INTELLECTUAL PROPERTY RIGHTS.— Excerpt from Atlassian's Atlassian Cloud Terms
REGULATORY LANDSCAPE: This provision engages the Federal Arbitration Act (FAA) and may interact with state consumer protection statutes in California, New Jersey, and New York, where class action waivers in consumer and commercial contracts face additional judicial scrutiny. EU-based customers should note that mandatory arbitration clauses may conflict with mandatory jurisdiction provisions under EU consumer protection law and Brussels I Recast Regulation, depending on customer classification. GOVERNANCE EXPOSURE: High. Mandatory arbitration combined with a class action waiver is a materially significant provision that removes access to collective legal remedies and shifts dispute resolution to a private forum. The enforceability of this clause against EU and UK business customers may be limited by applicable jurisdictional rules. JURISDICTION FLAGS: California courts have applied heightened scrutiny to class action waivers in consumer contracts. EU and UK customers may have mandatory forum rights that are not displaced by arbitration clauses. Organizations contracting on behalf of employees or end users should assess whether the clause binds those individuals. CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should assess whether acceptance of mandatory arbitration is consistent with their organization's dispute resolution policy. Some public sector and regulated industry customers may be prohibited from waiving access to court proceedings. COMPLIANCE CONSIDERATIONS: Legal teams should confirm whether any applicable opt-out right exists under the agreement for the arbitration clause, document the opt-out action and deadline, and assess whether the arbitration forum named in the agreement is accessible and appropriate for the organization's jurisdiction and dispute value.
Full compliance analysis
Regulatory citations, enforcement risk, and due diligence action items.
Free: track 1 platform + weekly digest. Watcher: 10 platforms + same-day alerts. No credit card required.
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
Professional Governance Intelligence
Need to monitor specific governance provisions?
Professional includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
This provision requires disputes to proceed through individual arbitration, which means customers cannot bring collective legal actions against Atlassian and must pursue claims individually, potentially at greater cost relative to the value of the claim.
The arbitration clause limits customers to individual proceedings for most disputes and waives the right to participate in class or collective actions against Atlassian, which may affect the practical ability to pursue lower-value claims.
ConductAtlas has identified this type of provision across 113 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Atlassian.