If something goes wrong with Atlassian's services and you suffer losses, the most Atlassian will pay you is the amount you paid Atlassian in the past twelve months, and neither side can claim lost profits or consequential damages from the other.
This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The twelve-month fee cap and exclusion of consequential damages mean that customers whose organizations suffer significant operational or financial harm from a service failure may have limited contractual recovery regardless of the scope of the harm.
Interpretive note: Enforceability of consequential damage exclusions and the fee cap may vary by jurisdiction, particularly for UK and EU customers and under state consumer protection statutes.
Customers are contractually limited to recovering no more than twelve months of fees paid in any claim against Atlassian, and cannot recover lost profits, business interruption losses, or other indirect damages, regardless of the circumstances giving rise to the claim.
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REGULATORY LANDSCAPE: Limitation of liability clauses in commercial software agreements are broadly recognized under US and UK contract law, though their enforceability may be limited by statute in certain jurisdictions or where the conduct involves …
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The twelve-month fee cap and exclusion of consequential damages mean that customers whose organizations suffer significant operational or financial harm from a service failure may have limited contractual recovery regardless of the scope of the harm.
Customers are contractually limited to recovering no more than twelve months of fees paid in any claim against Atlassian, and cannot recover lost profits, business interruption losses, or other indirect damages, regardless of the circumstances giving rise to the claim.
ConductAtlas has identified this type of provision across 285 platforms. See the full comparison.
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