Your organization is legally responsible for ensuring that every person who uses Atlassian products under your account follows the terms of this agreement and Atlassian's policies.
This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision places compliance accountability for all user activity on the contracting organization, meaning that policy violations by individual employees or contractors may expose the organization to account suspension or other contractual consequences.
Enterprise and business customers bear contractual responsibility for the actions of all users provisioned on their accounts, including employees, contractors, and any other authorized individuals, under the terms of this agreement.
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"Customer is responsible for its users' compliance with this Agreement and all applicable Atlassian policies. Customer will ensure that users do not use the products in violation of this Agreement or any applicable law.— Excerpt from Atlassian's Atlassian Cloud Terms
REGULATORY LANDSCAPE: This user responsibility allocation is a standard provision in enterprise SaaS agreements and does not directly engage a specific regulatory framework, though it interacts with employment law, contractor management obligations, and data protection accountability principles under GDPR where the customer acts as a data controller. GOVERNANCE EXPOSURE: Medium. Organizations with large or distributed user bases, frequent contractor onboarding, or complex access management structures face elevated operational risk under this provision, as any user's non-compliance is attributed to the contracting entity. This may create liability exposure in the event of a misuse incident. JURISDICTION FLAGS: Organizations in the EU acting as data controllers have independent accountability obligations under GDPR that interact with this provision; the customer's responsibility for user compliance extends to ensuring users process data consistently with the organization's GDPR obligations. CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should ensure that acceptable use policies, user training programs, and provisioning controls are in place and documented. Indemnification provisions in the agreement should be reviewed to determine whether user-caused violations trigger customer indemnification obligations to Atlassian. COMPLIANCE CONSIDERATIONS: IT and compliance teams should audit user provisioning processes, maintain records of user access grants and revocations, and ensure that acceptable use training is delivered and documented for all active users.
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This provision places compliance accountability for all user activity on the contracting organization, meaning that policy violations by individual employees or contractors may expose the organization to account suspension or other contractual consequences.
Enterprise and business customers bear contractual responsibility for the actions of all users provisioned on their accounts, including employees, contractors, and any other authorized individuals, under the terms of this agreement.
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