Provision record
Atlassian · Atlassian Cloud Terms · View original document ↗

Customer responsibility for user compliance

High severity High confidence Explicit document language Common · 265 of 352 platforms

Key Facts

Who does Atlassian hold responsible for users' compliance with the Agreement?
Atlassian holds the customer responsible for its users' compliance with the Agreement and for all activities of those users, including Orders they place, apps and Third-Party Products they enable, and how they access and use Customer Data.
Is the customer responsible for all activities of its users?
Atlassian holds the customer responsible for its users' compliance with the Agreement and for all activities of those users, including Orders they place, apps and Third-Party Products they enable, and how they access and use Customer Data.
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Document Record

What it is

Your organization is legally responsible for ensuring that every person who uses Atlassian products under your account follows the terms of this agreement and Atlassian's policies.

This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The customer bears full contractual responsibility for user conduct, meaning any user violation of the Agreement or misuse of Customer Data is attributable to the customer, not the individual user.

Clause Stability Stable

0
Changes
3
Months Monitored
May 12, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 1897 other provisions on other platforms.

Consumer impact (what this means for users)

Enterprise and business customers bear contractual responsibility for the actions of all users provisioned on their accounts, including employees, contractors, and any other authorized individuals, under the terms of this agreement.

How other platforms handle this

Tinder Medium

Take reasonable measures to protect the security of your account and login information.

Netflix Medium

If your Netflix supported device is sold, lost or stolen, please deactivate the Netflix supported device.

ClickUp Medium

You are responsible for maintaining the secrecy of your unique password and account information at all times.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Customer is responsible for its Users' compliance with this Agreement and all activities of its Users, including Orders they may place, apps and Third Party-Products enabled, and how Users access and use Customer Data.

Excerpt from Atlassian's Cloud Terms

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

REGULATORY LANDSCAPE: This user responsibility allocation is a standard provision in enterprise SaaS agreements and does not directly engage a specific regulatory framework, though it interacts with employment law, contractor management obligations, and data protection …

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable regulations

CFAA
United States Federal
DMA
European Union

Provision details

Document information
Document
Atlassian Cloud Terms
Entity
Atlassian
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 12, 2026
Record ID
CA-P-010940
Document ID
CA-D-00707
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
43d2f9eb25e260f7f82440abad02e2eba835af6870815ec9bb7ba9cddb25b8ec
Analysis generated
May 8, 2026 01:00 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Atlassian
Document: Atlassian Cloud Terms
Record ID: CA-P-010940
Captured: 2026-05-08 01:00:52 UTC
SHA-256: 43d2f9eb25e260f7…
URL: https://conductatlas.com/platform/atlassian/atlassian-cloud-terms/provision/CA-P-010940/customer-responsibility-for-user-compliance/
Accessed: Aug. 11, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Atlassian's Customer responsibility for user compliance clause do?

The customer bears full contractual responsibility for user conduct, meaning any user violation of the Agreement or misuse of Customer Data is attributable to the customer, not the individual user.

How does this clause affect you?

Enterprise and business customers bear contractual responsibility for the actions of all users provisioned on their accounts, including employees, contractors, and any other authorized individuals, under the terms of this agreement.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 265 platforms. See the full comparison.

Is ConductAtlas affiliated with Atlassian?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Atlassian.