Atlassian · Atlassian Cloud Terms · View original document ↗

Customer Data Ownership and Return

Medium severity Medium confidence Explicitdocumentlanguage Unique · 0 of 343 platforms
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This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause allocates data ownership to the customer while establishing the conditions under which Atlassian maintains and returns data. It specifies that post-termination data retention is discretionary and time-limited, creating a defined window for data recovery following service discontinuation.

Interpretive note: The specific post-termination data retention period is not fully defined in the main ACA text and may be specified in product-specific documentation, creating uncertainty about the exact window available for data export.

Consumer impact (what this means for users)

The provision requires customers to export or download their data during the active agreement term if they wish to preserve it beyond termination. After the defined retention period following agreement termination, customers have no contractual entitlement to access or recover their data from Atlassian.

How other platforms handle this

Cohere Medium

Enterprise customers own their data. Cohere does not claim ownership over the inputs or outputs of enterprise customers.

Luma AI Medium

As between the parties, Luma owns and retains all right, title, and interest, including all related intellectual property and proprietary rights, in and to the Aggregated Data and Usage Data (including any improvements, modifications, and enhancements thereto), the know-how and analytical results ge...

OpenAI Medium

As between you and OpenAI, and to the extent permitted by applicable law, you retain any rights you have in the content you submit to our Services. OpenAI will assign to you all of its rights, title, and interest, if any, in and to the output of the Services generated in response to your input (the ...

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▸ View Original Clause Language DOCUMENT RECORD
"
As between the parties, Customer retains all right, title, and interest in and to Customer Data. Atlassian will make Customer Data available to Customer for export or download during the term of the Agreement. Following termination of this Agreement, Atlassian will have no obligation to retain Customer Data and may delete Customer Data after a defined retention period.

— Excerpt from Atlassian's Atlassian Cloud Terms

Applicable regulations

DSA
European Union

Provision details

Document information
Document
Atlassian Cloud Terms
Entity
Atlassian
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 12, 2026
Record ID
CA-P-008975
Document ID
CA-D-00707
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
43d2f9eb25e260f7f82440abad02e2eba835af6870815ec9bb7ba9cddb25b8ec
Analysis generated
May 8, 2026 01:00 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Atlassian
Document: Atlassian Cloud Terms
Record ID: CA-P-008975
Captured: 2026-05-08 01:00:52 UTC
SHA-256: 43d2f9eb25e260f7…
URL: https://conductatlas.com/platform/atlassian/atlassian-cloud-terms/customer-data-ownership-and-return/
Accessed: June 10, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Atlassian's Customer Data Ownership and Return clause do?

This clause allocates data ownership to the customer while establishing the conditions under which Atlassian maintains and returns data. It specifies that post-termination data retention is discretionary and time-limited, creating a defined window for data recovery following service discontinuation.

How does this clause affect you?

The provision requires customers to export or download their data during the active agreement term if they wish to preserve it beyond termination. After the defined retention period following agreement termination, customers have no contractual entitlement to access or recover their data from Atlassian.

Is ConductAtlas affiliated with Atlassian?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Atlassian.