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Zendesk
· Zendesk Terms of Service
When a customer enables Third-Party Products through the Zendesk platform, the agreement authorizes Zendesk to share Customer Account information and Service Data with those third-party providers, and the customer waives claims against Zendesk related to those products....
Why it matters: This provision authorizes Service Data sharing with third-party providers as a consequence of enabling integrations, without requiring a separate disclosure or consent step at the time of each integration. The scope of data shared is defined broadly as Customer Account information and Service Data, which encompasses all data submitted by customers, agents, and end users....
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Zendesk
· Zendesk Terms of Service
Zendesk may suspend or limit service access on five enumerated grounds: security disruption, reasonable belief of legal violation or government request, overdue fees of 30 or more days, payment failures in a reseller chain, or Zendesk's reasonable determination that suspension is necessary to prevent material harm....
Why it matters: The fifth suspension ground, which permits suspension based on Zendesk's reasonable determination that it is necessary to avoid material harm to Zendesk, its affiliates, or customers, is a broad discretionary trigger that is not tied to a specific customer act or verifiable threshold. Combined with the reseller payment chain trigger, customers may face suspension due to circumstances partially outside their direct control....
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Zendesk
· Zendesk Terms of Service
The total aggregate liability of either party under the agreement is capped at the amounts paid or payable by the customer for services in the 12 months preceding the claim, except for claims categorized as Excluded Claims....
Why it matters: This provision establishes a financial ceiling on liability claims under the agreement. The Excluded Claims definition carves out several categories, including payment obligations, indemnification obligations, intellectual property misappropriation, and liability that cannot be excluded by law, which means claims in those categories are not subject to the cap....
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Zendesk
· Zendesk Terms of Service
The agreement prohibits storage of HIPAA-regulated or HDS-regulated health data in the Services unless a Business Associate Agreement is in place, and places the compliance configuration responsibility for HIPAA, HDS, and other applicable regulations on the Customer....
Why it matters: This provision places affirmative HIPAA compliance configuration obligations on the Customer rather than Zendesk, and creates a contractual prohibition on health data storage absent a BAA. The agreement defines Health Data to include medical, patient, or other identifiable health information regulated under HIPAA or Article L1111-8 of the French Public Health Code, meaning healthcare-adjacent customers using Zendesk for support operations must assess whether their Service Data includes such information....
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Zendesk
· Zendesk Terms of Service
The agreement requires the Customer to provide required notices to and obtain required consents from Agents and End Users necessary for Zendesk to lawfully process Service Data, and to inform Agents about their rights under Zendesk's Privacy Notice....
Why it matters: This provision places the legal responsibility for obtaining all consents and providing all notices necessary for lawful processing of Service Data on the Customer rather than Zendesk. This allocation of responsibility is significant under GDPR and CCPA, where inadequate consent or notice mechanisms create direct regulatory exposure for the Customer as data controller....
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Monitoring
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Monitor includes same-day alerts, structured change summaries, and monitoring for up to 25 platforms.
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Zendesk
· Zendesk Terms of Service
All disputes under the agreement are governed by California law and must be litigated exclusively in San Francisco County, California courts....
Why it matters: The exclusive venue requirement means that customers outside California who pursue litigation must do so in San Francisco County, California courts, which may affect the practical accessibility of dispute resolution depending on the customer's location. The agreement does not include a mandatory arbitration clause....
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Instacart
· Instacart Terms of Service (Superseded Capture)
U.S. residents are required to resolve most disputes with Instacart through binding individual arbitration administered by the AAA under its Consumer Arbitration Rules, rather than through court proceedings, subject to limited exceptions for small claims and intellectual property injunctive relief....
Why it matters: This provision requires U.S. residents to submit covered claims to binding arbitration on an individual basis, with the arbitrator holding exclusive authority to decide questions of arbitrability under the delegation clause, except for challenges to the class action waiver subsection. The Federal Arbitration Act governs interpretation and enforcement, preempting state arbitration laws to the extent permitted....
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Instacart
· Instacart Terms of Service (Superseded Capture)
The agreement waives users' rights to participate in class, collective, or representative actions and to jury trials for all covered claims. Disputes may only be brought on an individual basis in arbitration, with the exception that the enforceability of the class action waiver itself is reserved for judicial determination....
Why it matters: This provision establishes that the enforceability of the class action waiver subsection is specifically carved out from the arbitrator's authority and reserved for a court of competent jurisdiction, creating a judicial review point. If a court finds the waiver unenforceable as to a specific claim, that claim may be severed and litigated in court while the remainder of the arbitration agreement continues....
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Instacart
· Instacart Terms of Service (Superseded Capture)
The agreement caps Instacart's total liability for all claims at $100 or 12 months of payments by the user, whichever is greater, and excludes liability for indirect, consequential, and physical injury damages including bodily injury and death, to the extent permitted by applicable law....
Why it matters: This provision extends the liability exclusion to cover physical injuries, bodily injury, and death arising from Third-Party Provider services, which may interact with state consumer protection and personal injury statutes that restrict limitation-of-liability clauses in consumer contracts. The savings clause acknowledges that applicable law may limit these exclusions, but the default contractual position asserts broad exclusion of damages....
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Instacart
· Instacart Terms of Service (Superseded Capture)
Users who elect unattended prescription drug delivery waive and release all claims against Instacart, its affiliates, and Third-Party Providers for loss, theft, physical harm, bodily injury, death, and health information privacy disclosure arising from that delivery method, including claims arising from Instacart's own negligence, to the extent permitted by law....
Why it matters: This provision extends the waiver to claims arising from Instacart's own negligence and from sensitive health information disclosure, including information relating to mental health, HIV status, and sexually transmitted infections. The provision also includes an indemnification obligation requiring users who elect unattended delivery to defend Instacart and Third-Party Providers against third-party claims arising from that election....
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Instacart
· Instacart Terms of Service (Superseded Capture)
Users grant Instacart a worldwide, royalty-free, transferable, sublicensable license to use all submitted content, including text, images, prompts, feedback, and voice submissions, for machine-learning model development and evaluation, in addition to platform operation and improvement purposes....
Why it matters: This provision explicitly includes AI prompts, feedback, and voice submissions within the content license scope, and expressly authorizes use of that content for developing and evaluating machine-learning models. The license is transferable and sublicensable, meaning it may be extended to third-party AI technology providers engaged under Section 5.2....
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Instacart
· Instacart Terms of Service (Superseded Capture)
The agreement prohibits unauthorized automated or AI-agent access to the platform, requires all authorized automated systems to use only Instacart-provided interfaces and to identify themselves in HTTP user-agent strings, and holds users accountable for all actions taken by automated systems operating on their behalf....
Why it matters: This provision establishes that users bear full legal responsibility for automated systems and AI agents acting on their behalf, including sub-agents and downstream processes, and requires technical identification mechanisms (user-agent string disclosure) as a condition of authorized automated access. The provision also explicitly prohibits use of platform data or outputs to build competing AI products or train competing machine-learning models....
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Instacart
· Instacart Terms of Service (Superseded Capture)
Instacart+ memberships auto-renew unless canceled before the renewal date. Annual membership fees are refundable only within the first 5 calendar days of a term if no benefits have been used; monthly fees are non-refundable. Instacart may change fees before renewal, with notice, and may update any other membership terms with notice....
Why it matters: This provision authorizes Instacart to charge any active payment method on file at renewal, including updated card information provided by card issuers through card-updater services, without requiring re-confirmation. The 5-day refund window for annual memberships is conditioned on zero benefit usage, which may be difficult to satisfy even for a single order placed in the renewal period....
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Instacart
· Instacart Terms of Service (Superseded Capture)
Users agree to defend and indemnify Instacart and its retailers against all losses, claims, attorney fees, and expert fees arising from breaches of the terms, third-party use of the user's account (including by AI agents), disputes with retailers or delivery providers, and the user's use of AI-generated content....
Why it matters: This provision extends indemnification obligations to actions taken by AI agents operating on the user's behalf, to disputes with third-party retailers and delivery providers, and to the user's downstream use of AI-generated outputs. The inclusion of 'actual or alleged' violations broadens the indemnification trigger to claims that have not yet been adjudicated....
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Instacart
· Instacart Terms of Service (Superseded Capture)
Users who provide a mobile phone number consent to receive automated SMS messages from Instacart, its affiliated companies, and third-party providers at any time, including outside federally and locally defined quiet hours. Users may opt out by replying STOP....
Why it matters: The provision expressly discloses that automated messages may be delivered outside quiet hours defined by federal, state, or local law, which engages the Telephone Consumer Protection Act (TCPA) and applicable state telemarketing and quiet-hours regulations. The consent scope extends to affiliated companies and third-party providers, not solely Instacart....
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Instacart
· Instacart Terms of Service (Superseded Capture)
The agreement prohibits use of any Instacart platform data, content, or outputs to train machine-learning models or LLMs for any purpose, including open-source and non-commercial research, and prohibits use of platform data to build competing products or services....
Why it matters: This provision extends the prohibition on AI training to open-source and non-commercial research purposes, which is a notably broad restriction relative to terms that limit prohibitions to commercial use. The prohibition applies to all platform data, including product and pricing information visible to users, not solely proprietary or confidential data....
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Experian
· Experian Terms of Use
The agreement states that Experian will not be liable for any damages of any kind, including direct, indirect, special, or consequential damages, arising from use of or inability to use experian.com or any linked site, covering lost profits, business interruption, and data loss even where Experian has been advised of the possibility of such damages. The document acknowledges that some jurisdictions do not permit this level of exclusion....
Why it matters: This provision establishes a categorical exclusion of all damage categories, including those arising from negligence or tortious action, which represents the broadest possible liability shield available under contract law. Enforceability of this clause in consumer contexts varies by jurisdiction, and the document's own acknowledgment of jurisdictional limits signals that the exclusion may not apply uniformly across Experian's user base....
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Experian
· Experian Terms of Use
The agreement states that all information, products, and services on experian.com are provided without any express or implied warranties, including warranties of merchantability, fitness for a particular purpose, or non-infringement, and that Experian makes no guaranty regarding the accuracy, completeness, or timeliness of any content on the site. The document also notes that the site may contain technical inaccuracies or typographical errors....
Why it matters: This provision disclaims all warranties covering the accuracy and reliability of information presented on the site, which has operational significance for users who access credit-related information or rely on site content for business or personal decision-making. The disclaimer applies to products and services offered through the site, not just informational content, extending the scope of the as-is assertion....
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Experian
· Experian Terms of Use
The agreement states that Experian may change, modify, or add to these terms at any time, with changes taking effect immediately upon notice that may be given solely by posting on the site. The terms place the obligation to monitor for changes on the user, and state that continued site use after any change constitutes acceptance....
Why it matters: This provision establishes a unilateral modification mechanism that requires no affirmative user notification beyond a site posting and deems continued use as contractual acceptance, which has known enforceability variability in consumer-facing digital agreements across multiple jurisdictions. The clause covers not only the terms themselves but also information, products, and services offered through the site....
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Experian
· Experian Terms of Use
The agreement states that links to third-party websites are provided for convenience only, and that Experian makes no representations or warranties regarding third-party site content. The terms disclaim any endorsement or responsibility for the content or use of linked sites....
Why it matters: This provision establishes that Experian accepts no liability for third-party sites accessed through links on experian.com, which is operationally relevant where the site links to partner, affiliate, or product-specific sites that may collect user data or present financial products....
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Experian
· Experian Terms of Use
The agreement states that all Experian trademarks may not be used by any third party without express written consent, and that no content from experian.com, including logos, graphics, and images, may be reproduced, modified, distributed, or retransmitted without prior written permission from Experian Information Solutions, Inc....
Why it matters: This provision establishes that any reproduction or redistribution of experian.com content or use of Experian trademarks requires affirmative written authorization, which applies to media organizations, research institutions, and third-party developers as well as individual users....
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Experian
· Experian Terms of Use
The document discloses that Experian uses technology to analyze web traffic on the US section of experian.com, and directs users to product-specific privacy policies for details on cookies, web logs, and other tracking technologies used in connection with specific online products or services. The document does not describe the specific technologies deployed at the site level....
Why it matters: This provision acknowledges the use of traffic analysis technology on experian.com but does not specify the types of data collected, the technologies used, or any retention or sharing practices at the site level, directing users to separate product-specific privacy policies for those details. The scope of data collection practices for the general site remains unspecified in this document....
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Loom
· Loom Terms of Service
Subscriptions renew automatically at Atlassian's then-current rates unless either party provides notice of non-renewal before the current Subscription Term ends. The renewal period mirrors the prior term for terms under twelve months, or defaults to twelve months for longer terms....
Why it matters: This provision establishes an automatic renewal obligation at rates that may differ from the original Order price, creating a billing exposure if Customer fails to provide timely non-renewal notice before each Subscription Term ends....
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Loom
· Loom Terms of Service
Where a Customer's initial Order is paid by credit card or similar online payment method, the agreement authorizes Atlassian to charge that same payment method for subsequent renewals, new orders, usage overages, expenses, and unpaid fees without requiring a separate payment authorization for each transaction....
Why it matters: This provision authorizes recurring charges to a stored payment method across multiple billing events, including scope-of-use overages that may not be individually pre-approved by Customer, creating a financial exposure if usage exceeds purchased entitlements....
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Loom
· Loom Terms of Service
The agreement prohibits uploading or processing HIPAA-regulated protected health information in Cloud Products unless a separate Business Associate Agreement has been executed between the parties....
Why it matters: This provision places a direct compliance obligation on the Customer to ensure that no protected health information is introduced into Atlassian's Cloud Products absent a BAA, and assigns responsibility for this gatekeeping function to the Customer rather than Atlassian....
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Loom
· Loom Terms of Service
The general liability cap is set at twelve months of fees paid. For claims arising from Atlassian's unauthorized disclosure of Customer Data caused by a breach of its security program obligations, a higher cap applies: two times fees paid during the preceding twelve months or US$5,000,000, whichever is lower....
Why it matters: This provision establishes the financial ceiling on Atlassian's liability for data security failures, with the Special Claims cap creating a specific recovery ceiling for unauthorized Customer Data disclosures that may be substantially lower than actual damages for high-value enterprise data incidents....
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Loom
· Loom Terms of Service
The agreement applies Irish law and Irish courts for EMEA-domiciled customers, and California law and San Francisco courts for all other customers, with both parties submitting to personal jurisdiction in the applicable forum....
Why it matters: This provision determines the legal framework under which disputes are resolved and the forum in which litigation must occur, with direct implications for the cost and procedural context of any dispute between Customer and Atlassian depending on Customer's domicile....
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Loom
· Loom Terms of Service
Customers may terminate a new Product subscription and request a full refund within 30 days of the initial Order for that Product, for any reason, by notifying Atlassian and submitting a refund request through their Atlassian account. Advisory Services are excluded from this return policy....
Why it matters: This provision establishes a defined window for no-fault product return and full fee refund on initial orders, providing a concrete mechanism for Customers to exit subscriptions that do not meet their requirements within the first month of the Subscription Term....
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Loom
· Loom Terms of Service
Atlassian may modify the Agreement, Policies, Product-Specific Terms, and DPA by posting changes with 30 days notice. For paid subscriptions, modifications generally take effect at renewal, but may take effect mid-term for legal compliance or product functionality updates; the Customer's exclusive remedy for objecting to mid-term changes is to terminate with a pro-rata refund within 30 days of notice....
Why it matters: This provision permits Atlassian to modify the Agreement, including the DPA governing Customer Data processing, mid-term for paid subscriptions where legal compliance or product changes are cited, with termination and pro-rata refund as the Customer's only contractual remedy for objecting to those changes....
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Loom
· Loom Terms of Service
The agreement authorizes Atlassian to use any feedback or suggestions provided by the Customer regarding Atlassian products or offerings without restriction, compensation, or any other obligation to the Customer....
Why it matters: This provision grants Atlassian an unrestricted license to use Customer feedback and suggestions, including for product development purposes, without creating any obligation to compensate or attribute the Customer....
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Loom
· Loom Terms of Service
Atlassian agrees to defend and indemnify the Customer against third-party intellectual property infringement claims arising from authorized use of the Products, subject to specific exclusions including Customer modifications, unauthorized use, use in combination with third-party products, and unsupported software releases....
Why it matters: This provision establishes Atlassian's obligation to defend and indemnify the Customer for IP infringement claims arising from authorized product use, while identifying four categories of use that remove that obligation; the Customer's exclusive remedy for IP infringement is limited to this indemnification framework....
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Loom
· Loom Terms of Service
Atlassian may suspend the Customer's access to Products and Support or Advisory Services if fees are overdue, provided at least ten days written notice has been given prior to suspension....
Why it matters: This provision establishes that non-payment with ten days written notice is sufficient to trigger suspension of all Product access and Support, creating a direct operational risk for organizations that experience payment processing delays or billing disputes....
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Linear
· Linear Terms of Service
The agreement authorizes Linear to modify its terms unilaterally by providing at least 30 days' advance notice and posting the updated terms to the Linear website....
Why it matters: This provision establishes a unilateral amendment mechanism that does not require affirmative Customer re-acceptance; continued use of the Service after the 30-day notice period constitutes acceptance of modified terms, requiring Customer procurement and legal teams to monitor posted agreement changes on an ongoing basis....
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Linear
· Linear Terms of Service
The agreement states that payment obligations are non-cancelable and generally non-refundable, and that recurring charges are processed automatically without further authorization once an Order is accepted. Linear may modify or introduce new fees at its sole discretion, with Customer's recourse limited to non-renewal....
Why it matters: This provision establishes that fees paid under an active Order are non-refundable except in the specific termination-for-cause scenario described in Section 5.3, and that recurring billing proceeds automatically without additional Customer authorization, creating ongoing payment exposure for the duration of the Subscription Period....
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Linear
· Linear Terms of Service
The agreement incorporates by reference a separately hosted AI Addendum that governs all AI and machine learning features, including usage-based fees calculated on consumption metrics such as tokens, API calls, or compute units. The AI Addendum controls over the base Agreement in the event of any conflict regarding AI Services....
Why it matters: This provision establishes that material billing terms and data processing obligations for AI features are located in a document external to this Agreement, meaning the full contractual scope of AI Services cannot be assessed without reviewing the AI Addendum at linear.app/legal/ai-addendum. The AI Addendum's control over conflict resolution further means its terms may supersede base Agreement provisions in ways not predictable from this document alone....
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Linear
· Linear Terms of Service
The agreement states that Linear owns all Service Data, defined as data collected about the performance and operation of the Service as Customers interact with it, and may use aggregated and anonymized Service Data in any manner, provided that no User Information, User Submissions, or personal identifying information is revealed to any third party....
Why it matters: This provision establishes Linear's unrestricted right to use Service Data once aggregated and anonymized, and asserts Linear's ownership of that data. The practical scope of this right depends on the definition and implementation of aggregation and anonymization standards, which are not specified in this Agreement....
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Linear
· Linear Terms of Service
The agreement designates Delaware law and exclusive jurisdiction in New Castle County, Delaware courts for all disputes, and includes a mutual waiver of the right to jury trial for any litigation arising under the Agreement. The prevailing party in any enforcement action may recover reasonable costs and attorney's fees....
Why it matters: This provision requires that all disputes be litigated in Delaware courts under Delaware law, and establishes a mutual jury trial waiver applicable to any action arising from or related to the Agreement. The fee-shifting provision creates additional financial exposure for the non-prevailing party in enforcement proceedings....
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Linear
· Linear Terms of Service
The agreement caps each party's liability for claims arising under the Agreement at the total fees paid or payable in the 12 months preceding the event giving rise to the claim, and excludes liability for indirect, special, incidental, or consequential damages, including lost revenues, data loss, and service interruption. Exceptions apply for Customer's breach of use restrictions, indemnification obligations, and gross negligence, willful misconduct, or fraud....
Why it matters: This provision establishes a mutual liability cap tied to 12 months of fees paid, which may be substantially lower than the value of data or business operations at risk in the event of a service failure, data loss, or security breach. The exclusion of consequential damages, including data loss and loss of goodwill, is a standard but operationally significant term for Customers relying on the platform for critical project data....
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Linear
· Linear Terms of Service
The agreement states that Customer retains ownership of User Submissions and grants Linear and its subcontractors a non-exclusive, worldwide, royalty-free, transferable license to use, process, and display User Submissions solely for the purpose of providing the Service....
Why it matters: This provision confirms Customer ownership of User Submissions while establishing that Linear's license to process and display them is limited to Service delivery purposes. The license is transferable to subcontractors, meaning third-party service providers engaged by Linear may process User Submissions under the same scope....
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Linear
· Linear Terms of Service
The agreement establishes that data deletion occurs within 30 days of termination for cause upon Customer request, or upon workspace deletion. Customer-requested early deletion is available in writing. Linear may delete User Submissions and User Information for inactive Free Version accounts after one year of non-use....
Why it matters: This provision establishes that data deletion following termination is not automatic but is triggered by Customer request or workspace deletion, and is subject to a 30-day processing period. Customers seeking earlier deletion must submit a written request. Free Version account data may be deleted after one year of inactivity without a Customer-initiated termination....
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Linear
· Linear Terms of Service
The agreement grants Linear a royalty-free, worldwide, perpetual, irrevocable, transferable, and sublicensable license to use, reproduce, modify, create derivative works from, and exploit any Feedback provided by Customer, with no obligation or restriction, except that Linear will not identify Customer as the source....
Why it matters: This provision establishes that any suggestions, comments, or feedback submitted by Customer regarding the Service are subject to an unrestricted, perpetual, irrevocable license in favor of Linear, including the right to sublicense and create derivative works. The agreement defines Feedback as excluding User Information and User Submissions....
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Harvey AI
· Harvey AI Terms of Service
The agreement prohibits Harvey and its Subprocessors from training AI models using Customer Content or Customer Data. Subprocessors other than cloud storage providers are also prohibited from retaining or logging Customer Content or Customer Data for human review....
Why it matters: This provision establishes an explicit contractual prohibition on AI model training from customer inputs and outputs, and extends that restriction to Subprocessors. The carve-out for cloud storage providers from the human review and retention prohibition is an operationally relevant limitation that compliance teams should assess against their data handling requirements....
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Harvey AI
· Harvey AI Terms of Service
The agreement requires all disputes to be resolved through binding arbitration rather than court proceedings. EEA, Switzerland, and UK customers proceed under ICC rules in London; all other customers proceed under JAMS Streamlined Rules in San Francisco, with disputes exceeding $250,000 in controversy heard by a three-arbitrator panel....
Why it matters: This provision requires disputes to proceed through private arbitration under specified institutional rules, with the seat and governing rules varying by customer geography. The threshold of $250,000 triggers a three-arbitrator panel, which is operationally relevant for fee and liability disputes that may approach or exceed the standard liability cap....
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Harvey AI
· Harvey AI Terms of Service
The agreement establishes two aggregate liability thresholds: a standard cap at the greater of 12 months of paid fees or $250,000, and an elevated cap for data breach and confidentiality claims at the greater of twice 12 months of paid fees or $500,000. Certain claims are excluded from these caps, including payment obligations, indemnification obligations, and claims for gross negligence or intentional misconduct....
Why it matters: This provision establishes the maximum recoverable damages under the agreement for most claim types and sets a distinct higher threshold for data breach and confidentiality-related claims. Compliance teams should map their actual annual fee payments against these caps to assess whether the contractual risk transfer is adequate relative to the organization's data exposure....
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Harvey AI
· Harvey AI Terms of Service
The agreement requires Harvey to provide at least 15 days advance notice for material term updates, with exceptions for non-material changes, new feature terms, and legally required updates. Harvey is prohibited from unilaterally modifying terms relating to Confidential Information, Customer Data, Customer Content, or security without written customer authorization. Customers who consider an update negatively impactful have 15 days to raise the issue, and if unresolved, may terminate with 3 business days notice and receive a refund of prepaid unused fees....
Why it matters: This provision establishes procedural constraints on Harvey's unilateral modification authority and creates a contractual termination right tied to adverse term changes. The absolute restriction on unilaterally modifying confidentiality, data, and security provisions without written authorization is a defined limit on Harvey's update authority that differs from a standard unilateral modification clause....
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Harvey AI
· Harvey AI Terms of Service
The agreement authorizes Harvey to collect Usage Data, defined as session, click-stream, frequency, duration, feature interaction, and derivative statistical data, for service development, improvement, support, and operation. Sharing of Usage Data containing Confidential Information with third parties is restricted to confidentiality-compliant disclosures or aggregated and anonymized forms....
Why it matters: This provision authorizes ongoing collection and use of behavioral and interaction data for platform development purposes. The definition of Usage Data explicitly excludes Customer Data and Content, and the confidentiality restriction on third-party sharing provides a contractual boundary on how Usage Data that includes Confidential Information may be disclosed....
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Harvey AI
· Harvey AI Terms of Service
The agreement establishes mutual indemnification obligations: Harvey indemnifies customers for intellectual property infringement claims arising from the Service when used in accordance with the Terms, and customers indemnify Harvey for third-party claims arising from their Input or Customer Data. Carve-outs apply where infringement results from customer-provided materials or customer Input or Customer Data violating the Terms....
Why it matters: This provision allocates third-party claim risk between the parties based on the source of the allegedly infringing or harmful content. The customer's indemnification obligation for claims arising from Input and Customer Data is operationally significant for legal sector customers who may submit client materials, third-party documents, or privileged content to the Service....
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Harvey AI
· Harvey AI Terms of Service
The agreement establishes that customers retain ownership of Customer Data and grants Harvey a non-exclusive, worldwide, royalty-free license to process Customer Data and Input only to the extent necessary to provide the Service, address technical problems, or comply with applicable law....
Why it matters: This provision defines the scope of Harvey's processing rights over Customer Data and Input. The license is limited in purpose to service provision, technical problem resolution, and legal compliance, which constrains Harvey's authority to use Customer Data for purposes outside those categories....
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Harvey AI
· Harvey AI Terms of Service
The agreement requires fee disputes to be submitted to accountsreceivable@harvey.ai within 30 days of the invoice date. Undisputed overdue amounts accrue interest at the Federal Funds Rate plus 1.5% per annum, compounding monthly. Harvey may suspend Service access for undisputed past-due amounts after providing written late payment notice....
Why it matters: This provision establishes a 30-day deadline for disputing invoices and authorizes Harvey to assess compounding interest on overdue undisputed amounts and to suspend Service access for nonpayment. The Service access suspension right is operationally significant for organizations that depend on continuous platform availability....
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Harvey AI
· Harvey AI Terms of Service
The agreement establishes mutual confidentiality obligations requiring each party to protect the other's Confidential Information with at least reasonable care, restrict its use to purposes within the scope of the Terms, and limit access to employees and contractors with need-to-know who are bound by equivalent confidentiality obligations. Customer Content and Customer Data are defined as the customer's Confidential Information....
Why it matters: This provision defines the contractual confidentiality standard governing Harvey's handling of Customer Content and Customer Data as the customer's Confidential Information. The provision that Harvey cannot unilaterally update terms in a way that detracts from its confidentiality obligations reinforces the enforceability of this standard....