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The agreement authorizes Atlassian to use any feedback or suggestions provided by the Customer regarding Atlassian products or offerings without restriction, compensation, or any other obligation to the Customer.
This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision grants Atlassian an unrestricted license to use Customer feedback and suggestions, including for product development purposes, without creating any obligation to compensate or attribute the Customer.
Under this clause, any feedback or suggestions the Customer provides to Atlassian may be used by Atlassian for any purpose without restriction or compensation to the Customer.
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"If Customer provides Atlassian with feedback or suggestions regarding the Products or other Atlassian offerings, Atlassian may use the feedback or suggestions without restriction or obligation.Excerpt from Loom's Terms of Service
1. REGULATORY LANDSCAPE: Feedback license provisions are standard across enterprise SaaS agreements and do not typically engage specific regulatory frameworks. No specific regulatory exposure is identified for this provision in isolation. 2. GOVERNANCE EXPOSURE: Low. The provision is a standard intellectual property assignment for feedback. Enterprise customers who may provide competitively sensitive product suggestions should be aware that such suggestions are not protected from Atlassian's use under this clause. 3. JURISDICTION FLAGS: No heightened jurisdiction-specific exposure identified. 4. CONTRACT AND VENDOR IMPLICATIONS: Organizations with strict intellectual property policies regarding external disclosures should note that product suggestions shared through Atlassian support channels, forums, or feedback mechanisms are covered by this provision. No compensation or attribution obligation arises from Atlassian's use of such feedback. 5. COMPLIANCE CONSIDERATIONS: No specific compliance review required. Organizations may wish to train Users to avoid sharing proprietary product or technical roadmap information through Atlassian feedback channels given the unrestricted nature of this license.
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This provision grants Atlassian an unrestricted license to use Customer feedback and suggestions, including for product development purposes, without creating any obligation to compensate or attribute the Customer.
Under this clause, any feedback or suggestions the Customer provides to Atlassian may be used by Atlassian for any purpose without restriction or compensation to the Customer.
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