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Atlassian may suspend the Customer's access to Products and Support or Advisory Services if fees are overdue, provided at least ten days written notice has been given prior to suspension.
This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that non-payment with ten days written notice is sufficient to trigger suspension of all Product access and Support, creating a direct operational risk for organizations that experience payment processing delays or billing disputes.
Under this clause, Atlassian may suspend all Product access and associated Support or Advisory Services after providing ten days written notice of overdue payment, regardless of the value or criticality of those products to the Customer's operations.
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"Atlassian may suspend Customer's rights to use Products or receive Support or Advisory Services if payment is overdue, and Atlassian has given Customer no fewer than ten (10) days' written notice.Excerpt from Loom's Terms of Service
1. REGULATORY LANDSCAPE: Suspension for non-payment provisions are standard in enterprise SaaS agreements and do not typically engage specific regulatory frameworks beyond general contract law. Where Cloud Products are used in regulated industries (financial services, healthcare), suspension of access may have downstream regulatory implications that are Customer-side obligations rather than Atlassian's. 2. GOVERNANCE EXPOSURE: Medium. The ten-day notice window before suspension is relatively short for enterprise customers with multi-stakeholder payment approval processes. Organizations where Atlassian products support critical business operations should ensure payment processing workflows are designed to avoid invoice aging that could trigger the suspension notice mechanism. 3. JURISDICTION FLAGS: No heightened jurisdiction-specific exposure identified beyond standard contract enforcement considerations. 4. CONTRACT AND VENDOR IMPLICATIONS: Finance and IT operations teams should coordinate to ensure that overdue invoice alerts are escalated before the ten-day suspension notice window expires. Organizations with reseller purchasing arrangements should note that payment obligations run to the Reseller, not directly to Atlassian, and that Atlassian's suspension rights under this provision may interact with reseller payment terms. 5. COMPLIANCE CONSIDERATIONS: Business continuity planning for organizations dependent on Atlassian Cloud Products should account for the suspension risk and establish payment escalation procedures. Legal teams should confirm that the written notice requirement in Section 20.5 is met before suspension is validly triggered under this provision.
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This provision establishes that non-payment with ten days written notice is sufficient to trigger suspension of all Product access and Support, creating a direct operational risk for organizations that experience payment processing delays or billing disputes.
Under this clause, Atlassian may suspend all Product access and associated Support or Advisory Services after providing ten days written notice of overdue payment, regardless of the value or criticality of those products to the Customer's operations.
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