Zoom may use content from your meetings, chats, and recordings to train its AI features and models, but states that it requires your consent or legal permission to do so. An opt-out control is available in account settings.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement authorizes use of meeting and communication content, which may include audio, video, chat transcripts, and shared files, to develop and improve AI features, subject to consent and available opt-out mechanisms.
Interpretive note: The document was truncated; exact verbatim language of the AI training provision could not be fully confirmed. The description is based on available document text and Zoom's published terms as accessible from the document source.
User-generated content including meeting audio, video, and chat data may be used to train Zoom's AI models unless users actively opt out through account settings. The scope of content eligible for AI training includes customer content and usage telemetry data.
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"Zoom may use Customer Content, Telemetry Data, Product Usage Data, and Diagnostic Data (each as defined in the Privacy Statement) to train artificial intelligence and machine learning models for use in connection with Zoom's products and services, but only with your explicit consent or as otherwise permitted by applicable law. By using certain features, you may consent to Zoom using your content for AI training unless you opt out through available account controls.— Excerpt from Zoom's Zoom Terms of Service
REGULATORY LANDSCAPE: This provision engages GDPR Articles 6 and 9 for EEA users, particularly regarding the legal basis for processing content that may contain special categories of data discussed in meetings. CCPA and CPRA apply to California residents regarding the processing of personal information for AI training purposes. The EU AI Act may apply depending on how Zoom's AI features are classified under that framework. FTC oversight applies to representations about data use for AI training. GOVERNANCE EXPOSURE: High. Organizations using Zoom for sensitive communications, including healthcare, legal, or financial services contexts, face elevated exposure if meeting content is processed for AI training without adequate consent mechanisms or HIPAA-compliant BAA coverage. The opt-out mechanism must be affirmatively activated, meaning inaction results in consent by default in applicable contexts. JURISDICTION FLAGS: EU/EEA users benefit from GDPR protections requiring a clear and specific legal basis for AI training data processing. California users have CCPA rights regarding use of personal information for model training. Illinois users may raise BIPA considerations if biometric identifiers such as voiceprints are derived from meeting content. Healthcare organizations must assess whether processing under a BAA adequately restricts AI training use. CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers should confirm whether their Zoom account tier and DPA configuration explicitly restricts AI training use of their organizational data. BAA holders should verify whether AI training data flows are excluded from HIPAA-covered data processing. Procurement teams should review whether AI training opt-outs are enforceable and auditable under their contractual terms. COMPLIANCE CONSIDERATIONS: Organizations should conduct a data mapping review to identify what categories of content are processed through Zoom and whether AI training opt-outs have been activated for all relevant accounts. Consent mechanism audits should confirm that end users or account administrators have exercised available opt-out controls. Privacy impact assessments may be warranted for organizations in regulated sectors.
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The agreement authorizes use of meeting and communication content, which may include audio, video, chat transcripts, and shared files, to develop and improve AI features, subject to consent and available opt-out mechanisms.
User-generated content including meeting audio, video, and chat data may be used to train Zoom's AI models unless users actively opt out through account settings. The scope of content eligible for AI training includes customer content and usage telemetry data.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.