Zoom may use content from your meetings, chats, and recordings to train its AI features and models, but states that it requires your consent or legal permission to do so. An opt-out control is available in account settings.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement authorizes use of meeting and communication content, which may include audio, video, chat transcripts, and shared files, to develop and improve AI features, subject to consent and available opt-out mechanisms.
Interpretive note: The document was truncated; exact verbatim language of the AI training provision could not be fully confirmed. The description is based on available document text and Zoom's published terms as accessible from the document source.
The removal of this opt-out based AI training provision and its replacement with an absolute prohibition on AI training of customer content represents a significant user privacy protection improvement.
View full change record →User-generated content including meeting audio, video, and chat data may be used to train Zoom's AI models unless users actively opt out through account settings. The scope of content eligible for AI training includes customer content and usage telemetry data.
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"Zoom may use Customer Content, Telemetry Data, Product Usage Data, and Diagnostic Data (each as defined in the Privacy Statement) to train artificial intelligence and machine learning models for use in connection with Zoom's products and services, but only with your explicit consent or as otherwise permitted by applicable law. By using certain features, you may consent to Zoom using your content for AI training unless you opt out through available account controls.Excerpt from Zoom's Terms of Service
REGULATORY LANDSCAPE: This provision engages GDPR Articles 6 and 9 for EEA users, particularly regarding the legal basis for processing content that may contain special categories of data discussed in meetings.
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The agreement authorizes use of meeting and communication content, which may include audio, video, chat transcripts, and shared files, to develop and improve AI features, subject to consent and available opt-out mechanisms.
User-generated content including meeting audio, video, and chat data may be used to train Zoom's AI models unless users actively opt out through account settings. The scope of content eligible for AI training includes customer content and usage telemetry data.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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