Zoom's services are not for users under 16, and Zoom states it does not intentionally collect data from children under that age.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement prohibits use by persons under 16, but does not describe affirmative age verification mechanisms, which may create compliance exposure under COPPA for users under 13 and under applicable state or international laws for users between 13 and 16.
Interpretive note: The document states a 16-year age minimum but does not describe any affirmative age verification mechanism, creating ambiguity about how compliance with this prohibition is enforced in practice.
Users under 16 are prohibited from using Zoom's services. Parents or guardians who believe a child has created an account or submitted personal information should contact Zoom directly to request data deletion.
How other platforms handle this
Our Services are not directed to children under 13. If you learn that anyone younger than 13 has unlawfully provided us with personal data, please contact us at privacy@medium.com.
The Service is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your cons...
To access and use the Services, you must be at least the age of majority in the state, province, or territory where you live or at least 18 years of age. If you are under the age of 13, you may not use the Services and you should not be visiting the Sites or using the Services.
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"The Services are not intended for, and should not be used by, anyone under the age of 16. Zoom does not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided personal information to Zoom, please contact us.— Excerpt from Zoom's Zoom Terms of Service
REGULATORY LANDSCAPE: This provision engages COPPA, which imposes requirements on operators of online services directed at or knowingly collecting personal information from children under 13, enforced by the FTC. The UK Age Appropriate Design Code and EU GDPR provisions on children's data may apply for users in those jurisdictions. State laws including California's AADC may also apply. GOVERNANCE EXPOSURE: Medium. The prohibition on users under 16 is stated, but the absence of affirmative age verification mechanisms means Zoom relies on user self-declaration. This creates potential COPPA exposure if children under 13 access the service, and may create exposure under state or international frameworks for users aged 13-15. JURISDICTION FLAGS: US COPPA applies to users under 13; the stated 16-year threshold exceeds COPPA's 13-year floor but no verification mechanism is described. UK Age Appropriate Design Code applies to online services likely to be accessed by users under 18. EU GDPR requires member states to set a digital consent age between 13 and 16; applicable national law varies. CONTRACT AND VENDOR IMPLICATIONS: Schools and educational institutions deploying Zoom should confirm compliance with FERPA and COPPA through appropriate data processing agreements. Enterprise customers deploying Zoom for workforce purposes should assess whether minors may access the service through shared accounts. COMPLIANCE CONSIDERATIONS: Organizations with potential exposure to minor users should implement their own access controls and ensure Zoom deployments are not accessible to users below the stated age threshold. Privacy teams should confirm that Zoom's stated data deletion commitment for children is supported by a documented request process.
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The agreement prohibits use by persons under 16, but does not describe affirmative age verification mechanisms, which may create compliance exposure under COPPA for users under 13 and under applicable state or international laws for users between 13 and 16.
Users under 16 are prohibited from using Zoom's services. Parents or guardians who believe a child has created an account or submitted personal information should contact Zoom directly to request data deletion.
ConductAtlas has identified this type of provision across 2 platforms. See the full comparison.
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